Rimar Virtus

Detail-oriented professional with years of experience in electrical design consultancy, sales and support engineering and a passionate and results-oriented customer service assistant with strong listening skills and profound ability to resolve product related issues satisfactorily. Knowledgeable in lighting, power, and auxiliary system layout as well as product marketing.

S3 Property Care Services (Dubai, UAE) March 2021-April 2022

Position: Sales & Customer Support Engineer

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Generating sales leads through cold/warm calling.
• Act as a sales representative of Electrolux Company, demonstrating and providing introductory information on promoted products/services.
• Keep records of customer interactions, process customer accounts, and file documents.
• Interacts with customers via telephone, email, online chat or in person to provide support and information on an assigned product or services.
• Act as a maintenance engineer, conduct an initial site inspection in preparation of the upcoming work and quotation estimation.
• Coordinate with the clients and technicians for a smooth workflow.
• Supervising technicians, organizing, and managing them a step-by-step procedure of the job.
• Perform a monthly inventory of the tools and equipment including the consumables for stock.
• Analyzing and troubleshooting common AC cooling system problems (short cycle, grounding, short circuit, etc.) and providing the best solution.

Position: Technical & Support Engineer

• Taking ownership of customer issues reported and seeing problems through to resolution. 
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Performing quality control on projects and making recommendations for improvement.
• Act as a maintenance engineer (diagnosing faults, repairing equipment).
• Planning and undertaking scheduled maintenance of the projects.

• Smart Sanitizing System (SSS)
• Strilx (Mattress Sterilization Technology)

Position: Design & Support Engineer

• Generating enquiries and follow-ups on quotations.
• Preparation of proposal, design, and technical assistance to the clients.
• Invoicing (in coordination with Accounts Department) and payment follow ups.
• Design preparation as per Lighting Control System specifications, manufacturers list and client’s demand.
• Working closely with the cad operators, mechanical, plumbing and fire pro department for the revisions and updates of the plan.
• Coordinate with the technical service group for the design, diagnosis, review, and comments.
• Conduct a quality check with the senior engineer of the finished design and plans.

NATIONAL UNIVERSITY

Sampaloc, Manila, Philippines

BS Electrical Engineering (2012-2018)