Safaa Musa

Accomplished and results-oriented Property Management and Operations Specialist with a strong background in procurement, team leadership, and customer relationship management. Proven ability to enhance profitability and operational efficiency through strategic planning, cost control, and high-quality service delivery. Known for motivational leadership and excellent communication skills, consistently achieving top customer satisfaction.

MBA graduate with certifications in Real Estate Management and Customer Service.

Assistant to the General Manager / ISO Manager / Procurement Officer - Askaan Property - UAE

(2015-02)

• Support the General Manager with comprehensive administrative management, overseeing property operations, correspondence, and official office documentation to ensure seamless workflow.
• Serve as ISO Manager, implementing quality assurance standards to maintain compliance and uphold operational efficiency across all departments.
• Manage procurement activities, negotiating with vendors to secure cost-effective contracts and streamline supply chain processes.
• Coordinate company initiatives, events, and celebrations to foster a positive workplace culture and improve employee engagement.
• Lead customer service initiatives, achieving a 100% customer satisfaction rate by promoting a client-focused approach and addressing client needs proactively.

Master of Commerce Master of Business Administration (MBA) - University of the People (2023)

Bachelor of Arts - English Language - Translation - Isra University (2012-06)