Samir Said

Senior Officer at the Control and Monitoring Center at Dubai Taxi Corporation for over 15 years, with extensive experience in all technologies and system used to monitored track the locations of a fleet exceeding 6,000vehicles 24\7. Skilled rapid response to emergencies and major road incidents, including dealation and coordination on with relevant authorities, as well as managing road Closes and natural disasters. Highly adaptable, with a flexible nature that allows effective performance during shifting schedules, weekend, and official holidays.

Enhancing service quality, and implementing efficient operational precedes. Seeking challenging role to leverage expertise in driving growth and operational excellence.

• Improved overall operational efficiency by 20% through Lean-based process redesign, applying tools such as 5S, Kaizen cycles, and Root Cause Analysis to eliminate waste and streamline workflows.
• Led and motivated cross-functional teams, boosting performance by 15% and reducing errors through standardized operating procedures (SOPs) and continuous improvement rituals such as Gemba Walks.
• Conducted frequent data analysis to identify bottlenecks and implement targeted corrective actions, achieving measurable cost reductions and enhancing operational stability.
• Optimized fleet operations by improving trip allocation, reducing downtime, and implementing Lean flow management, resulting in lower operational costs and higher fleet utilization.
• Deployed advanced GPS tracking systems to enable real-time monitoring, predictive dispatching, and proactive management of performance deviations.
• Elevated customer satisfaction through service quality enhancements, improved communication, and faster response processes.
• Ensured full compliance with safety standards through systematic risk assessments and application of best-practice safety methodologies, contributing to lower incident rates.
• Expanded operational coverage by scaling fleet capacity and entering new geographic zones while maintaining service consistency.
• Trained a team of 6 on system tools, improving team productivity by 25% and embedding a culture of continuous improvement across daily operations.
• Managed key contracting projects with Careem, Uber, and Bolt, delivering all initiatives 12 days ahead of schedule by applying structured project management and Lean prioritization tactics.
• Monitored and directed fleet deployment to high-demand zones, events, and exhibitions using integrated Linux-based surveillance and tracking platforms.
• Coordinated with the Unified Control Centre and Police Operations during major accidents, preparing detailed Incident Investigation Reports (IIR) and escalating critical cases to emergency teams.

Bachelor Of Economics

Menofiya University, Arab Republic Of Egypt

Applying economic principle to practical operations. Graduated with Good grade.