Samy Aissia
Hospitality Professional | Retail Team Leader | Multilingual Customer Service
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نبذة
Results-driven professional with proven leadership in retail team management and hands-on hospitality experience in Italy.
As Team
Leader at KIABI, successfully manages a 10-vendor team, overseeing stock control, sales floor allocation, and visual merchandising across seasonal campaigns. Currently working as a Hotel Receptionist in Italy, delivering high-quality multilingual guest services in Arabic, English, French, and Italian. Brings a customer-first mindset, strong operational discipline, and excellent communication skills to every role.
الخبرة
Hotel Receptionist - Hotel - Italy
- Welcome and check in/out international guests, managing reservations and room allocation using property management software.
- Handle multilingual guest communications in Italian, English, Arabic, and French, ensuring a high standard of customer satisfaction.
- Coordinate with housekeeping, maintenance, and F&B teams to address guest requests and resolve complaints promptly.
- Process payments, issue invoices, and maintain accurate records in compliance with hotel policies.
Team Leader — Vendors & Sales Floor - KIABI Textile Store - Algiers, Algeria
(2023)
- Lead and coordinate a team of 10 vendors across the sales floor, setting daily targets, organising task allocation, and conducting performance coaching sessions.
- Oversee end-to-end stock management: receiving deliveries, processing inventory counts, reconciling stock discrepancies, and coordinating replenishment cycles to maintain optimal availability.
- Manage and optimise sales floor surface allocation, ensuring efficient use of retail space in line with seasonal collections and commercial priorities.
- Design and implement visual merchandising strategies — including window displays, product zoning, mannequin styling, and promotional fixtures — to maximise product visibility and drive conversion.
- Enforce brand standards and store operational guidelines while maintaining a safe, customer-friendly, and high-performance retail environment.
التعليم
Master's - Microbiology of Extreme Environments - University of Naples Federico II
Master's - Plant Pathology - University of M'hamed Bougara (2023)
Bachelor's - Plant Protection - University of M'hamed Bougara (2020 - 2023)
