Samy Aissia

Results-driven professional with proven leadership in retail team management and hands-on hospitality experience in Italy.

As Team

Leader at KIABI, successfully manages a 10-vendor team, overseeing stock control, sales floor allocation, and visual merchandising across seasonal campaigns. Currently working as a Hotel Receptionist in Italy, delivering high-quality multilingual guest services in Arabic, English, French, and Italian. Brings a customer-first mindset, strong operational discipline, and excellent communication skills to every role.

Hotel Receptionist - Hotel - Italy

• Welcome and check in/out international guests, managing reservations and room allocation using property management software.
• Handle multilingual guest communications in Italian, English, Arabic, and French, ensuring a high standard of customer satisfaction.
• Coordinate with housekeeping, maintenance, and F&B teams to address guest requests and resolve complaints promptly.
• Process payments, issue invoices, and maintain accurate records in compliance with hotel policies.

Team Leader — Vendors & Sales Floor - KIABI Textile Store - Algiers, Algeria

(2023)

• Lead and coordinate a team of 10 vendors across the sales floor, setting daily targets, organising task allocation, and conducting performance coaching sessions.
• Oversee end-to-end stock management: receiving deliveries, processing inventory counts, reconciling stock discrepancies, and coordinating replenishment cycles to maintain optimal availability.
• Manage and optimise sales floor surface allocation, ensuring efficient use of retail space in line with seasonal collections and commercial priorities.
• Design and implement visual merchandising strategies — including window displays, product zoning, mannequin styling, and promotional fixtures — to maximise product visibility and drive conversion.
• Enforce brand standards and store operational guidelines while maintaining a safe, customer-friendly, and high-performance retail environment.

Master's - Microbiology of Extreme Environments - University of Naples Federico II

Master's - Plant Pathology - University of M'hamed Bougara (2023)

Bachelor's - Plant Protection - University of M'hamed Bougara (2020 - 2023)