Seyed Nishad

Results-driven and customer-focused Sales Professional with over 10 years of progressive experience in consumer electronics, specializing in mobile phones, laptops, and retail sales operations across the UAE and Sri Lanka. Currently serving as a Senior Sales Executive – Mobiles & Laptops at Beefurb Technologies LLC, BurJuman, Dubai, UAE, after successfully managing showroom operations as a Showroom Manager at the company's Sharjah branch. Previously held the position of Sales Supervisor at Softlogic Holdings PLC, Sri Lanka, where a strong track record of sales growth, team leadership, and customer satisfaction was established.

Experienced in sales strategy, showroom management, business development, inventory control, visual merchandising, and after-sales support, with a proven ability to exceed sales targets and build lasting customer relationships. A proactive and performance-driven professional seeking a challenging opportunity to leverage extensive retail leadership, sales expertise, and customer service excellence to contribute to organizational success and long-term business growth.

Senior Sales Executive (Mobiles and Laptops) at Beefurb Technologies LLC (2026-03 – Present)

• Delivered exceptional customer service by identifying client requirements and recommending suitable mobile phones, laptops, and related technology solutions.
• Achieved and consistently exceeded individual and team sales targets through effective sales techniques, product knowledge, and relationship management.
• Prepared quotations, processed sales transactions, generated invoices, and maintained accurate sales and customer records.
• Managed inventory levels by monitoring stock availability, coordinating replenishments, and ensuring accurate product documentation.
• Built and maintained long-term customer relationships by providing prompt after-sales support and resolving customer inquiries efficiently.
• Collaborated with technical and refurbishment teams to ensure all mobile devices and laptops met quality standards prior to sale and delivery.

Showroom Manager (Mobiles and Laptops) at Beefurb Technologies LLC (2024-10 – 2026-03)

• Managed the day-to-day showroom operations, ensuring exceptional customer service, operational efficiency, and achievement of sales and profitability targets.
• Led, trained, and supervised the sales team by providing product knowledge, sales coaching, and performance evaluations to maximize productivity and customer satisfaction.
• Developed and implemented sales strategies, promotional campaigns, and upselling initiatives to drive revenue growth and exceed monthly sales targets.
• Oversaw inventory management by monitoring stock levels, coordinating replenishments, conducting regular stock audits, and ensuring accurate inventory records.
• Built and maintained strong customer relationships by handling inquiries, resolving escalated complaints, and delivering outstanding after-sales support to encourage repeat business.

Sales Supervisor (Mobiles and Laptops) at Softlogic Holdings PLC (2017-08 – 2023-08)

• Supervised the daily operations of the mobiles and laptops sales department, ensuring excellent customer service and the achievement of sales targets.
• Led, coached, and motivated the sales team by providing product training, performance feedback, and guidance to maximize productivity and sales performance.
• Monitored sales performance, prepared daily and monthly sales reports, and implemented strategies to improve revenue and meet branch KPIs.
• Assisted customers in selecting suitable mobile phones, laptops and technology solutions by providing detailed product knowledge and professional recommendations.
• Handled customer inquiries, complaints, returns, and warranty-related matters professionally, ensuring high levels of customer satisfaction and loyalty.

Customer Care Assistant at Softlogic Holdings PLC (2013-11 – 2017-08)

• Delivered exceptional customer service by responding promptly to customer inquiries and providing accurate information on products, services, and company policies.
• Assisted customers with purchases, exchanges, returns, and warranty claims while ensuring compliance with company procedures.
• Resolved customer complaints efficiently by identifying appropriate solutions and escalating complex issues when necessary to ensure customer satisfaction.
• Maintained accurate customer records, processed transactions, and updated relevant information using the company's customer management systems.
• Coordinated with sales, technical support, and logistics teams to ensure timely order processing, product availability, and after-sales support.

Online Coordinator at Legacy Healthcare Pvt Ltd (2020-10 – 2024-07)

Part-time

• Managed the company's online sales channels by processing customer orders, updating product listings, and ensuring accurate pricing and product information.
• Responded promptly to customer inquiries received through email, social media, live chat, and other digital platforms, providing professional and timely support.
• Maintained accurate records of online transactions, customer interactions, and order statuses while preparing regular performance and sales reports.
• Collaborated with cross-functional teams to improve website content, enhance the online customer experience, and optimize operational efficiency.
• Analyzed customer feedback, online sales trends, and website performance to recommend improvements that increased customer satisfaction and business growth.

G.C.E Advanced Level Examination

G.C.E Ordinary Level Examination