Shaheera Mohamed

Experienced Legal Operations Leader with 15+ years supporting leading law firms and senior legal leadership in Dubai. Skilled in legal operations, revenue and billing management, intellectual property support, executive coordination, and team leadership. Strong background managing high-volume billing operations, improving workflows, and supporting partners and department heads across business-critical functions.

Oversees end-to-end revenue cycles exceeding AED 12M annually and manages 400+ monthly billing transactions while maintaining accuracy, compliance, and strong client service standards. Recognized for improving operational efficiency, strengthening team performance, and acting as a trusted liaison between Legal, Finance, IT, clients, and external stakeholders. Known for combining operational leadership with hands-on execution, business support, and strong relationship management to improve productivity, service delivery, and financial performance.

Team Leader – Legal Support Services / PA to Head of Innovation, Patents & Industrial Property (3IP) at Al Tamimi & Company (DIFC) (2022-01 – Present)

• Lead daily legal support operations for the IP department, managing legal assistants and supporting 12 fee earners while ensuring high service standards, operational efficiency, and smooth departmental coordination.
• Oversee workload distribution, operational planning, and team performance across multiple legal support functions.
• Provide direct executive support to the Head of Department, including calendar management, meeting coordination, travel arrangements, confidential correspondence, reporting, and departmental administration.
• Support partners and senior lawyers with operational coordination and client-related activities.
• Manage the full billing lifecycle across the IP portfolio, including proformas, invoicing, write-offs, collections, and client approvals.
• Work closely with Finance to improve billing accuracy, revenue tracking, and cash flow visibility while ensuring timely billing and collections.
• Support business development activities through client relationship management, engagement coordination, event support, proposal preparation, and maintaining strong communication with clients and external stakeholders.
• Implemented workflow improvements and operational procedures that increased productivity, reduced errors, and improved service delivery.
• Worked closely with IT on document management systems and operational enhancements.
• Coordinate daily with Legal, Finance, HR, IT, and external parties to resolve operational issues, improve workflows, and maintain efficient service delivery across the department.
• Ensure compliance with internal policies, confidentiality standards, and legal procedures while preparing reports and operational updates for senior management.

Bilingual Executive Secretary / Legal Assistant – Intellectual Property (IP) at Al Tamimi & Company (DIFC) (2016-06 – 2021-12)

• Managed the full lifecycle of intellectual property matters including filings, renewals, litigation documentation, and compliance processes.
• Handled billing operations, invoicing, proformas, expense tracking, and coordination with Finance for revenue processing.
• Provided executive and administrative support to partners and legal teams.
• Maintained strong communication with clients, government authorities, IP offices, and external stakeholders.
• Assisted with business development coordination, client meetings, and event arrangements.
• Prepared and reviewed legal documentation with a high level of accuracy and confidentiality.
• Maintained digital records and document management systems ensuring proper organization and accessibility.
• Supported audit, AML/KYC, and compliance-related activities.

Office Manager at Right-way Travel & Tourism (2015-02 – 2016-02)

• Managed day-to-day office operations and supervised a team of 20 employees.
• Coordinated executive travel arrangements, logistics, and schedules.
• Oversaw office administration, vendor management, and financial reporting.
• Improved workflow efficiency and maintained high service standards across operations.

Executive Secretary at Abdulla Haji Advocates & Legal Consultancy (2011-06 – 2015-01)

• Provided executive and legal administrative support to senior lawyers.
• Managed calendars, legal correspondence, court filings, and client communication.
• Maintained confidential legal records and case documentation.
• Assisted with payroll administration and office coordination.

Secretary at Al Bahar International Shipping (2009-12 – 2011-05)

• Managed shipping documentation, quotations, booking coordination, and administrative support.
• Maintained business correspondence and operational records.
• Assisted with financial tracking and daily office coordination.

Bachelor of Commerce in Chartered Accountant – Ain Shams University (2002 – 2006)

Professional Business English Course – British Council (2017 – 2017)