Jai Ahuja

Experienced Operations Executive with excellence in Global Customer Support and Success, focusing on improvements resulting in increased Customer Satisfaction and Relationship. Skilled in Operations Management, Customer Relationship Management, Process improvements, and Cross-functional Leadership.

Strong Operations Professional with a Masters' Degree in Leadership from Liverpool Business School (LJMU), a Post Grad Diploma in Management, a Post Graduate Certificate in Operations, Certification in Lean Six Sigma Green Belt and, Lean Six Sigma Black Belt.

I Have a total of 13.8 years of experience in customer experience and engagement with industries like Education Technology, Financial Services and Medical Health care. My last held designation is Operations Manager Customer Engagement where I managed a team size of 80 and above and have handled the US portfolio for customer operations and services.

I have an MBA Degree in Leadership, a Professional Program Post Graduate Certificate in Operations Management and a PGDBM