Shahida Khan

Hospitality professional with 20+ years of UAE & Pakistan experience in luxury hotels and resorts, including 2 pre-opening projects. Expert in Housekeeping & Laundry operations, budget administration, SOP development, team leadership and 5-star quality standards. Proven track record in refurbishment, inventory control, and guest satisfaction. Currently based in Ras Al Khaimah, UAE on Employment Visa.

Housekeeping & Laundry Manager - Radisson Resort - Ras Al Khaimah, UAE

(2021-11)

• Direct daily operations for Housekeeping & Laundry team of 45+ staff across resort
• Manage in-house laundry operations with cost control for supplies, linen, and cleaning materials
• Create staff scheduling based on occupancy forecast and budget, train staff in brand standards
• Conduct interviews, performance evaluations, coaching; manage monthly inventory control and cost analysis
• Ensure compliance with 5-star brand standards, hygiene, and sustainability initiatives

Housekeeping Manager - Number One Tower Suites - Dubai, UAE

(2017-11 - 2021-08)

• Inspected guest rooms & public areas for cleanliness & brand compliance
• Managed supplies ordering, monthly inventories, and improved Guest Service scores
• Built service-oriented culture, coordinated with Front Office for VIPs and special requests

Executive Housekeeper - Gateway Hotel - Dubai, UAE

(2014-03 - 2017-05)

• Supervised all Housekeeping services per departmental standards during pre-opening phase
• Maintained Rota cleaning records, handled guest complaints and resolution
• Responsible for budgeting, forecasting, staff training and development

Senior Housekeeping Supervisor - Flora Creek Hotel Apartments - Dubai, UAE

(2012-11 - 2014-02)

• Assigned duties, inspected standards, implemented corrective actions

Floor Supervisor - Chelsea Tower Hotel Apartments - Dubai, UAE

(2010-04 - 2012-11)

• Managed floor operations, supervised room attendants, handled VIP amenities

Senior Room Attendant - Marriott, Serena, Holiday Inn Hotels - Islamabad, Pakistan

(2005 - 2010)

Bachelor of Arts (B.A.) - University of the Punjab, Pakistan (2002)

H.S.S.C - Federal Board of Intermediate & Secondary Education, Islamabad (2000)

S.S.C - Board of Intermediate Secondary School, Rawalpindi (1998)