Shilpa Nalkar

I am a results-oriented Bank Branch Manager with over 9 years of experience in the banking and financial services sector. Proficient in leading comprehensive branch operations, credit and loan management, and driving significant CASA growth. Adept at ensuring cash flow control and strict compliance with regulatory guidelines, including AML and KYC.

Demonstrated success in driving business expansion, elevating customer satisfaction, and consistently achieving sales and revenue targets through strategic leadership and meticulous planning. Recognized for strong decision-making, Audit readiness, and a customer-first approach to branch management. Recognized for robust decision-making, audit preparedness, and a steadfast customer-centric approach.

Bank Branch Manager -Unity small Finance Bank ,Led and governed daily branch operations, managing multi-disciplinary teams across NRI/NRO banking, lending, administration, gold loans, operations, sales, relationship management (RM/RO/SO), insurance (Life & Health), and Demat & Trading services.

Branch Sales Manager - HDFC Bank - Goa-India A leading private sector bank in India. Led a team of 8 bank sales officers overseeing daily operations, CASA and business development, resulting in a 20% growth in Portfolio.

Area Head Bank of Baroda -India First Life ltd - Goa & Maharashtra-India Led a team of 7 Managers and 15 business development managers, driving sales and market expansion. Implemented a targeted CRM strategy and improving customer relationship management processes, Achieved a year-on-year growth of 200% on insurance and cross-sale CASA. 16 BM MDRT Aspirant Qualified.

University GOA - Bachelor of Commerce in Finance/Accounting

Damodar college of commerce and economics Goa-University -2012-2015