Sibtain Hamid
Client Relations & Sales Professional
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نبذة
Results-driven client relations and sales professional with 3+ years of international experience handling US and UK customers across customer engagement, sales, and operations environments. Skilled in understanding customer needs, building trust quickly, resolving issues professionally, and delivering high levels of customer satisfaction while achieving business targets.
Experienced in high-volume customer interaction, relationship building, sales conversion, and team coordination.
Strong
English communication skills with the ability to adapt confidently to different customers, cultures, and situations.
Seeking a client-facing opportunity in the UAE where communication, customer experience, and performance are valued, with opportunities for long-term growth and incentive-based earning.
الخبرة
SR Infotech Pvt Ltd | Sept 2024 – Mar 2025
Led a team handling international customer engagement and sales campaigns for US healthcare clients
Monitored conversion rates, KPI performance, and customer interaction quality
Trained agents in objection handling, consultative communication, and closing techniques
Personally handled escalated customer interactions and converted difficult prospects into successful outcomes
Coordinated lead allocation, shift management, and daily performance tracking
Helped improve team performance through one-on-one coaching and accountability
Founder & Operations Manager
NextGen BPO Services | Jan 2023 – Jul 2024
Founded and independently operated an international sales and client servicing business
Managed multiple US and UK customer engagement campaigns across healthcare, insurance, and energy sectors
Developed communication frameworks, sales scripts, and customer handling processes
Recruited, trained, and managed sales agents to achieve daily targets consistently
Handled client communication, relationship management, and operational coordination
Built the business from startup phase to full operational delivery within 3 months
Sales Executive – International Process
Lyfsolve Solutions | 2022
Managed high-volume outbound customer interactions across US campaigns
Built rapport quickly, identified customer needs, and guided conversations toward successful conversions
Consistently achieved daily sales and performance targets through communication and objection handling
Adapted communication style based on customer personality and situation
Delivered results independently in a target-driven environment.
التعليم
BBA – Business Administration
George College – MAKAUT
West Bengal, India | 2020 – 2023
CGPA: 8.10 / 10
Higher Secondary Education (Class 12)
India International School
West Bengal, India
Secondary Education (Class 10 – CBSE)
