Sujith Nair

Customer-focused hospitality and customer service professional with over 10 years of experience delivering exceptional guest experiences in fast-paced, multicultural environments. Fluent in English and Hindi, with excellent communication and interpersonal skills and a proven ability to build rapport with customers from diverse cultural backgrounds. Experienced in resolving customer concerns with professionalism, maintaining high standards of service, and working effectively as part of a team under pressure.

Well-presented, adaptable, and committed to upholding the highest standards of safety, service excellence, and professionalism. Passionate about creating memorable travel experiences and eager to contribute to Etihad Rail as a dedicated Cabin Crew member.

Front Office Supervisor - Arabian Palace Hotel - Abu Dhabi, UAE

(2025-09)

• Supervise daily front office operations to ensure seamless guest experiences and operational efficiency.
• Lead front desk staff, monitor performance, and maintain exceptional customer service standards.
• Handle VIP guests, guest relations, escalations, and service recovery professionally.
• Coordinate with housekeeping, reservations, maintenance, and other departments to ensure smooth hotel operations.
• Support occupancy management, room allocation, and operational reporting.
• Ensure compliance with hotel SOPs and quality standards.

Bachelor of Arts - Tourism Studies - Indira Gandhi National Open University (IGNOU)

Diploma - Aviation, Hospitality, Travel & Customer Service - Frankfinn Institute of Air Hostess Training

Higher Secondary Education - Government Higher Secondary School