Syed Ishtiyaq

I am looking for a challenging position, to be a strategic asset and be in a responsible position with a professional and progressive organization, which carries social responsibilities, which the provider’s better opportunities for career development

Technical Support Associate, Hyderabad - IN

Computer Generated Solutions - CGS Jul 2020 - Mar 2022

CGS is an application, enterprise learning, and business process outsourcing company that supports our clients' most fundamental business activities.

I am well experienced in working on various verticals, from handling voice processes for North America to working on system exchange in the DEPOT central repair centers.

Primary Functions/Responsibilities of the last role at CGS:

I used to handle the inbound calls where the clients faced various issues with the device, by troubleshooting.

Analyzing clients' accounts on a daily basis regarding their orders, fraud buyers, general queries, and complaints by reporting them through calls and emails.

Effectively communicating with clients by providing prompt and efficient service to continually build a platform and business knowledge to better serve the client by maintaining a positive and professional demeanor by portraying the company in a positive light.

Use various CGS tools to process orders, repair systems, and track delivery. Acting on investigated transactions based on established SOPs and tools. Coordinating with other departments to ensure cross-functional success.

Making timely, practical, effective decisions

Bachelors of Commerce