Thanseeha Ali

My professional journey has equipped me with ERP system/Commercial/HR and IT system. At JFMS Group, I not only optimized and customized Zoho ERP systems but also boosted efficiency in financial transactions, vendor coordination, and HR activities. This hands-on experience in managing critical backend processes showcases my strong problem-solving abilities and a keen eye for improving overall system performance.

Furthermore, as a Credit Risk Officer, I honed my analytical capabilities by executing detailed credit risk assessments and compiling comprehensive reports on recovery success rates.

Beyond technical proficiencies, my commitment to exceptional customer service and effective communication stands out. During my time at Etisalat, I successfully managed over 50 key COCP accounts, adeptly handling customer emails, escalation calls, and resolving client queries to ensure exemplary customer experiences. This experience underscores my proficiency in stakeholder management and my dedication to a customer-focused approach.

A highly motivated and detail-oriented professional with experience in Commercial operations, Zoho ERP coordination, and HR administration. Possessing a strong background in managing business processes, procurement, documentation, and HR support, with a keen ability to streamline workflows and enhance efficiency. With over 4 years of experience in handling ERP systems, financial transactions, vendor coordination, and IT functions, I have successfully supported organizational operations by ensuring accurate data management, compliance, and process optimization.

Batchelor's Degree in computer science