Printer Technician - German Imaging Technologies LLC
(2016-10)
- Maintain and repaired HP printers, ranging from standalone local printers to multifunction printers
- Proven track record solving issues in a timely manner while maintaining client Service Level Agreements (SLAs)
- Provided excellent customer service by resolving printer issues on time and building afriendly rapport with the customer.
- Delivered technical training for printer hardware and software to end users.
- Performed set-up, break-down, and transport of company equipment on an as-needed basis.
- Assessed HP printer devices, collected configuration data on each device, and processed each data into Excel spread sheets.
- Installed new HP printer devices and provided assistance to users on printing documents from their workstation to new printer devices.
- Helped users map their workstations to new network printers, replace device supplies, and clear paper jams as needed.
- Prepared multiple machines for refurbished machines for company rental program.
- Maintain FSMA customers.
- Maintain MPS customers.
Technician - The Best Technical Systems Abu Dhabi - Abu Dhabi
(2013-07 - 2016-10)
- Responsible for troubleshooting, rebuild ,repair for printers, copiers & fax machines (Refilling of toners, changing of Image transfer kit, fuser, pickup roller, formatter board, transfer roller, separation pad, exit roller, Scanners, All kind of maintenance for printer & copier).
- Experienced troubleshooting diagnostics
- Worked on black/white and color digital equipment
- Worked on Kyocera, Brother, Canon, HP,
- Worked on all types of printers
Technician - Reiz Tech Computers Bangalore India - Bangalore, India
(2011-02 - 2013-06)
- Troubleshoot, rebuilt and repaired printers, copiers and fax machines
- Specialized in NEC office equipment
