Manuel Job

Dedicated and empathetic Customer Support Specialist with hands-on training in user-focused problem-solving and clear communication. Fluent in Portuguese (native) and English (intermediate). Skilled in handling customer inquiries via chat, email, and phone. Detail-oriented, patient, and committed to delivering positive customer experiences in fast-paced remote environments.

Freelance QA Tester & Support Specialist at uTest / AcademyBugs (2026-01 – Present)

• Communicated with international teams to resolve testing issues and clarify requirements
• Documented bug reports with clear, step-by-step instructions for developers
• Provided user feedback to improve product experience and customer satisfaction
• Managed multiple support tickets and inquiries in fast-paced test cycles

QA & Software Testing Program – uTest Academy (2026-01 – 2026-12)