Alejandra Urrea

Bilingual Executive Assistant and Administrative Operations Professional with 8+ years of experience supporting executives, attorneys, clients, and international teams across the United States, Canada, and Latin America. Strong background in billing, invoicing, payment follow-ups, accounts receivable support, client communication, administrative coordination, scheduling, CRM management, and documentation workflows. Experienced in communicating directly with clients regarding outstanding payments and financial requirements, maintaining professional relationships while following up assertively and consistently.

Skilled at coordinating with accounting teams to confirm payments, resolve outstanding items, and maintain accurate client records. Advanced user of HubSpot CRM and Clio, with strong technical adaptability across scheduling, communication, project management, and document management platforms. Highly organized, proactive, detail-oriented, and comfortable working independently in fast-paced remote environments.

Legal Writer & Executive Assistant at DMT Lawyers (2025-08 – 2026-03)

U.S. immigration and entertainment law practice serving international clients and professionals.

• Supported day-to-day executive and administrative operations, including client communication, scheduling, documentation, follow-ups, and workflow coordination.
• Managed client onboarding, ensuring clients completed required documentation and financial requirements before their cases were assigned to the appropriate attorney.
• Followed up with clients regarding outstanding payments and billing requirements, maintaining professional and consistent communication.
• Coordinated with internal team members regarding payment status and client account readiness.
• Maintained accurate client and case information and tracked outstanding tasks and documentation.
• Communicated directly with U.S. and international clients regarding administrative requirements, deadlines, and next steps.
• Managed multiple priorities and deadlines in a high-volume remote environment.
• Provided executive administrative support including calendar coordination, scheduling, workflow organization, and document preparation.
• Drafted and organized complex legal documentation for O-1, O-2, and P-1 immigration petitions.
• Maintained strict confidentiality when handling sensitive client, legal, and financial information.

Legal Assistant & Translation Supervisor at Colombian Refugees Association (CRI) (2022-02 – 2025-07)

Non-profit organization supporting refugee populations and asylum seekers in Canada.

• Managed administrative workflows involving clients, documentation, billing, payment follow-ups, and internal coordination.
• Assisted with invoicing and billing processes, maintaining accurate records of client charges and payment status.
• Followed up directly with clients regarding outstanding payments and financial requirements.
• Monitored pending payments and communicated updates to internal teams.
• Coordinated with Accounting to confirm received payments and resolve outstanding payment-related issues.
• Maintained organized client records and documentation to support accurate financial and administrative tracking.
• Coordinated multiple workflows and priorities while meeting deadlines in a remote environment.
• Supervised the Translation & Interpretation Department, coordinating assignments, deadlines, and team workflows.
• Coordinated multidisciplinary teams supporting attorneys and clients in complex cases.
• Maintained strict confidentiality when handling sensitive client and financial information.

Immigration Law Firm Virtual Assistant at Agape Law (2022-02 – 2025-05)

Provided administrative and client support to attorneys handling immigration and refugee matters.

• Managed billing and invoicing workflows and monitored outstanding client payments.
• Conducted regular payment follow-ups with clients, communicating professionally and consistently regarding outstanding balances.
• Coordinated with Accounting to confirm incoming payments and update client account information.
• Maintained accurate records of invoices, payment status, client documentation, and outstanding requirements.
• Managed executive calendars, scheduling, client communications, and administrative workflows.
• Coordinated client intake, documentation requests, confirmations, and follow-ups.
• Communicated directly with clients regarding administrative and financial requirements.
• Assisted attorneys with legal documentation, evidence organization, and case preparation.
• Managed confidential client and financial information with a high level of discretion.
• Provided bilingual English-Spanish communication and interpretation support.

Senior Bilingual Legal Assistant & Case Manager at Independent Professional (2022-02 – Present)

Provide administrative, client coordination, documentation, and case management support to international professionals and clients.

• Manage multiple client workflows from intake and onboarding through follow-up and completion.
• Maintain accurate client records, documentation, deadlines, and outstanding requirements.
• Communicate directly with clients in English and Spanish regarding documentation, appointments, deadlines, and next steps.
• Track pending items and proactively follow up with clients and professional teams.
• Coordinate documentation and submissions through IRCC and USCIS systems.
• Manage sensitive and confidential information while maintaining professional client relationships.
• Work independently across multiple priorities and international time zones.

Freelance Interpreter & Case Coordinator at Duran Refugee Clinic (2025-01 – Present)

• Coordinate scheduling, appointments, communications, and case follow-ups.
• Communicate with clients and professionals to ensure appointments and follow-up requirements are completed.
• Provide English-Spanish interpretation during client consultations.
• Maintain strict confidentiality when handling sensitive client information.

Medical Interpreter at Grupo Noa (2021-09 – 2024-12)

• Provided English-Spanish interpretation through video and telephone platforms.
• Communicated directly with U.S. clients and healthcare professionals in time-sensitive situations.
• Maintained professionalism, accuracy, confidentiality, and excellent communication in a high-volume remote environment.
• Managed multiple interactions while maintaining attention to detail and service quality.

Senior Freelance Translator & Interpreter at Independent Professional (2014-07 – Present)

• Provide English-Spanish translation and interpretation services for international legal, medical, technical, and business clients.
• Manage client communication, scheduling, deadlines, documentation, and service delivery independently.
• Coordinate remote meetings and phone/video interpretation sessions.
• Maintain professional client relationships and deliver time-sensitive services accurately.
• Manage multiple clients and projects simultaneously in a remote environment.

Administrative & Bilingual Liaison at Government of Buenos Aires (2021-02 – 2021-07)

• Coordinated bilingual communication between government staff and international residents.
• Assisted with appointment scheduling, documentation, and administrative procedures.
• Provided clear and professional communication in English and Spanish.
• Assisted residents with administrative requirements and scheduling.

Bachelor of Social Work in Social Work – University of Buenos Aires (UBA) (2026)

Professional English Certification in English Language – Praxis Language School