Carla Grimaldi

I'm looking for opportunities that allow me to take on new challenges and gain knowledge while diversifying my work experience.

Senior Internal Sales Manager at Kodland School (2023-10 – Present)

Representative with expertise in customer management, personalized support, and building long-term client relationships within the EdTech industry.

• Managed and developed a client portfolio, with a strong focus on conversion and premium plan sales.
• Supported daily team operations, including onboarding and training new hires, as well as reinforcement sessions to implement new sales strategies.
• Acted as a communication liaison between Internal Sales Managers, Customer Support, and Teaching departments.
• Selected to manage WhatsApp Business operations due to high performance in customer outreach, demonstrating fast response times and efficient customer service.
• Recognized as a Top Performer, consistently achieving outstanding results since joining the company, demonstrating strong sales skills, adaptability, and high performance.

Enrollment Management Supervisor at UTEL Universidad (2023-03 – 2023-09)

Team leader focused on achieving and exceeding sales targets, KPIs, and quality standards.

• Analyzed KPIs to identify individual and team improvement opportunities and developed strategies to optimize performance.
• Led individual and team coaching sessions, with a strong focus on training and development as key drivers for achieving goals.
• Managed the onboarding process for new hires, from job interviews to training and their first steps within the team.
• Managed and organized client databases for the team.

Enrollment Management Team Leader at UTEL Universidad (2022-05 – 2023-03)

Promoted from Sales Advisor to Team Leader in less than ten months after demonstrating strong commitment, leadership skills, and management abilities, consistently exceeding monthly goals while supporting team performance.

• Supported team development through individual and group coaching sessions, establishing effective sales strategies.
• Created individual performance reports to monitor and analyze each advisor's results and progress.
• Selected to review and validate enrolled students' applications and documentation due to efficiency and accuracy in managing this process.
• Selected to deliver commercial webinars and sales presentations.

Enrollment Management Advisor at UTEL Universidad (2021-07 – 2022-05)

Sales representative focused on maximizing new student enrollment conversion.

• Consistently achieved and exceeded performance metrics, including successful calls, talk time, and high-quality scores.
• Selected to manage the department's WhatsApp Business channel due to fast customer outreach, goal achievement, and strong conversion rates.
• Managed administrative enrollment processes and provided post-sale student follow-up.
• Recognized for achieving the lowest percentage of inactive students and refund requests.

Customer Service & Sales E-commerce Representative at TEVE Compras, Buenos Aires, Argentina (2020-03 – 2021-07)

Selected as a manager during the COVID-19 lockdown period to handle the operational challenges caused by a significant increase in online sales, customer inquiries, and complaints through the website, social media channels, and Mercado Libre (similar to Amazon but for LatinAmerica).

• Managed customer inquiries and complaint resolution, achieving high satisfaction rates and positive outcomes.
• Handled sales administration and invoicing processes for orders received through the website and Mercado Libre.
• Coordinated package delivery logistics and order follow-up.
• Managed the company's Mercado Pago business account and payment operations.

Back Office Agent at TEVE Compras, Buenos Aires, Argentina (2018-07 – 2020-03)

Provided administrative and commercial support throughout pre-sales and post-sales processes.

• Managed post-sales administrative tasks, including customer data verification, payment confirmation, and delivery coordination.
• Monitored sales processes, followed up on orders, and resolved issues to ensure successful completion of sales.
• Selected to manage the company's WhatsApp Business channel and website live chat (Olark).
• Conducted quality control reviews and sales agent audits.
• Prepared performance reports and sales agent evaluations to support supervisors in decision-making.

Bachelor's Degree in Social Sciences Orientation – Liceo Victor Mercante, La Plata (2007-03 – 2012-12)