Daniel Y.

Project Manager with Strong Sales, Operations and Quality background experience. Worked in the Advertising, Retail and Telecommunications Industries in Sales, Operations, IT and Management. Innovation and Improvement are my flagships.

Innovation Manager at TIENDA LOS ANGELES (2018-07 – Present)

• Relaunch of Micro-loans
• Stock Management
• CRM
• Contact Center

Team Coordinator / LDC Collaborator at NOKIA NETWORKS (2015-08 – 2017-09)

• Management of non-technical resources and assets for Technical Setup & Configuration of antennas within the Network Mobile Service.
• Support for Field Crews.

Operations Manager at ETERCOR (2006 – 2015)

• Contact Center Manager (Sales, Customer Service and Technical Support for major brands). Logistics Audit. Online & Offline Marketing.
• Project Management for ERP Optimization
• Opening of new showrooms.

Customer Service / Technical Support at MCI / VERIZON (2004 – 2006)

• Customer Service & Sales Representative (Level 1)
• Technical Support Supervisor (Level 2)

Certified Scrum Master – Kinetic / Certified Scrum Manager (2019-04 – 2019-05)

Project Management Degree in Project Management – Universidad Siglo XXI (2017-05 – 2017-08)

Applied CRM Strategy in CRM – BPT Partners (2008 – 2008)