Eric Dallas

Detail-oriented Project Coordinator and Operations professional with 10+ years of international experience coordinating cross-functional teams, vendors, and end-to-end service delivery across Ireland, Australia, Chile, the USA, and Argentina. Proven track record implementing onboarding workflows, tracking milestones and KPIs, managing stakeholder communications, and streamlining processes in fast-paced, fully remote and asynchronous environments. Currently advancing formal training in Business Analysis (BCS) and Agile methodologies to support a transition into structured project and operations delivery roles.

EU citizen (Italian passport) with full working rights across the EU, bilingual in English and Spanish, and experienced managing multicultural stakeholder groups.

Lifestyle Coordinator (FIFO) at Compass Group / ESS (2025-10 – 2026-03)

• Coordinated programs, logistics, and stakeholder communications autonomously for a residential community of [add headcount, e.g. 150+] people in a high-pressure, remote-first operational environment.
• Managed full project cycles from onboarding through ongoing delivery, adapting quickly to changing requirements with minimal supervision.
• Maintained compliance documentation and produced performance reports for management review, supporting operational decision-making.

Centre Manager at NRG Health & Fitness (2025-02 – 2025-06)

• Coordinated end-to-end operations of a multi-service centre serving [add member count, e.g. 800+] members from an international base, overseeing onboarding, service delivery, and satisfaction across all touchpoints.
• Led escalation and issue-resolution processes for at-risk accounts, reducing churn by [add %] through structured, proactive follow-up.
• Implemented onboarding workflows and trained a team of [add headcount] staff on systems, procedures, and communication standards, improving process consistency.
• Coordinated with external vendors and service providers to ensure uninterrupted, on-schedule service delivery.

Membership Sales & Customer Service Specialist at NRG Health & Fitness (2024-05 – 2025-02)

• Managed a full pipeline of prospects and stakeholders via phone, email, and in-person channels, consistently meeting or exceeding monthly targets by [add %].
• Built and maintained relationships across a multicultural client base, converting [add # or %] of leads into long-term accounts.
• Tracked engagement data and identified process improvements that increased account value and retention.

Digital Support & Web Specialist (Remote) at The Free Website Guys (2023-10 – 2024-05)

• Coordinated inbound support requests from US-based clients, resolving [add volume, e.g. 50+ tickets/week] end-to-end in a fully async, remote-first environment.
• Liaised with hosting providers and third-party vendors to resolve technical issues, maintaining accurate records and documentation throughout.
• Developed step-by-step process documentation to guide clients through recurring issues, reducing repeat tickets by [add %].

Centre Coordinator & Community Manager at Punto Fitness (2019-01 – 2023-10)

• Coordinated all client communications, bookings, follow-ups, and scheduling for 4+ years across a base of [add member count] clients, maintaining retention above [add %].
• Identified at-risk accounts and implemented re-engagement strategies, contributing to long-term retention and revenue stability.
• Managed Meta ad campaigns with a monthly budget of [add amount] and delivered weekly performance reports with strategic recommendations to leadership.

Community Manager (Remote) at Klever Team (2022-06 – 2022-08)

• Coordinated content strategy and digital community management for B2B audiences across LinkedIn and Instagram, growing engagement by [add %].
• Monitored KPIs and delivered weekly performance reports with strategic recommendations.

Lead Instructor & Studio Coordinator at Shanti Do (2011-01 – 2019-12)

• Built and maintained a loyal client community of [add size] over 8 years, achieving retention rates above [add %] through personalized service delivery.
• Coordinated scheduling, communications, and day-to-day operations of the studio.
• Developed long-term stakeholder relationships based on trust, consistency, and attentive service.

Foundation Certificate in Business Analysis – The British Computer Society (BCS) (2026)

Certified Digital Marketing Professional in Digital Marketing – DMI / eCollege Ireland (2026)

Certification in Agile Fundamentals – eCollege Ireland (2025)

Certification in First Aid Response – Qualtec / Optimise Management (2025)

Certification in Introduction to UX/UI Design – Codo a Codo (2023)

Certification in Web Development – Coderhouse (2022)

Certification in JavaScript – Coderhouse (2022)

Certification in Community Manager – Coderhouse (2022)