Francisco Miguel

Operations professional with 5+ years of experience managing high-volume, data-driven workflows across 10+ U.S. markets. Proven track record in KPI reporting, process improvement, stakeholder management, SOP documentation, and cross-functional coordination in fully remote, U.S.-facing environments. Now targeting Operations Analyst and Business Operations roles where analytical thinking, process rigor, and clear communication are the core of the work.

Actively building technical skills in Python, data analytics, and automation — including independent project work with real APIs and cloud infrastructure.

Lead Operations Coordinator at SafeLocks SRL (2023-01 – 2026-04)

• Oversaw field operations for automated banking infrastructure across multiple locations, tracking performance data and ensuring compliance with quality and safety standards.
• Coordinated a team of technicians through structured daily workflows and route optimization — identifying recurring inefficiencies and implementing process improvements that reduced operational gaps.
• Produced KPI summaries and operational reports for senior management, synthesizing daily field data into clear, decision-ready insights.
• Redesigned internal communication workflows, improving coordination speed and reducing cross-team miscommunication.

Internal Support Agent at Fluid Truck (2022-09 – 2023-10)

• Served as the operational hub between sales leadership and internal departments across 10+ U.S. regions — facilitating up to 8 structured regional briefings per day, each involving sales managers, lieutenants, and key stakeholders (avg. 5+ participants per session).
• Audited internal communication channels to identify bottlenecks, then designed and implemented standardized procedures and SOPs adopted organization-wide.
• Managed escalated cases — refunds, approvals, urgent disputes — requiring rapid data gathering, cross-functional coordination, and written resolution documentation.
• Led onboarding for new team members, building process documentation and training materials still in use after departure.

Junior Customer Service Agent at Fluid Truck (2022-01 – 2022-09)

• Handled high-volume operations across the U.S. including reservations, billing disputes, dispatch coordination, and emergency escalations — maintaining accuracy and composure under pressure.
• Maintained detailed case records and partner relationship data in Salesforce and Dialpad, ensuring information quality across all interactions.
• Promoted to Internal Support Agent within 9 months based on demonstrated performance, reliability, and process thinking.

Co-founder & Sales Manager at Baires Fabric Music Production (2020-03 – 2022-01)

• Closed and managed contracts with clients across 25+ countries, including global brands such as Coca-Cola and Bimbo — overseeing end-to-end sales, project coordination, and delivery timelines.
• Tracked concurrent project pipelines, client communications, and revenue data across simultaneous international engagements.

Client Acquisition Specialist at SentinelOne (2017-12 – 2020-06)

• Conducted market research and delivered B2B product presentations for cybersecurity solutions to technical decision-makers.
• Gathered client requirements and coordinated with technical teams to develop targeted solution proposals — combining structured data collection with clear written communication.

Data Analytics & Python – Digital House (2025-01)

University Expert in Cybersecurity – UTN Buenos Aires (2017-01 – 2018-01)

Bachelor in Music Composition – UCA Buenos Aires (2012-01 – 2017-01)