Grace Ann Cortez

Detail-oriented Data Entry Clerk with 5+ years of experience in high-volume data entry, digital records management, and administrative support across healthcare, BPO, and remote environments. Demonstrated 99% data accuracy with proficiency in Google Sheets, Microsoft Excel, and CRM/database systems. Proven ability to follow structured procedures, meet deadlines independently, and maintain organized digital files supporting U.S.-based operations remotely with strong written English communication.

Virtual Assistant - Data Entry Application Support - Independent Contractor - Remote | US-Based Operations

(2025-04 - 2026-04)

• Entered and updated 50+ records daily into Google Drive and digital tracking systems, verifying data completeness and accuracy sustaining a 99% data accuracy rate.
• Maintained organized, audit-ready digital files using consistent naming conventions and updated spreadsheet trackers in real time to reflect document status and deadlines.
• Communicated professionally with U.S.-based stakeholders via email to resolve data discrepancies and support timely workflow completion.

Emergency Room Charge Assistant - Our Lady of Lourdes Hospital - On-site | Philippines

(2023-03 - 2025-03)

• Reviewed, verified, and entered patient billing and administrative records into department systems with zero-tolerance accuracy in a highly regulated environment.
• Coordinated with multiple departments to obtain missing documentation and correct errors, executing systematic follow-up to ensure complete records prior to submission.
• Maintained attendance logs, prepared compliance documents using templates, and filed completed records accurately into digital systems.

Data Entry – Administrative Support - Kantar Philippines Inc. - Hybrid | Philippines

(2021-06 - 2023-02)

• Performed high-volume data entry and validation across structured datasets with 99% accuracy, maintaining centralized databases that were searchable and reporting-compliant.
• Identified data discrepancies and enforced integrity controls, reducing reporting errors by 15% through systematic quality checks and tracker updates.
• Updated spreadsheets for hour tracking and milestone reviews; documented standard procedures to support repeatable administrative workflows.

Customer Data Entry Specialist - Radius Telecoms Inc. - Remote | Philippines

(2020-09 - 2021-03)

• Managed customer account records with timely and accurate updates within internal CRM systems across high volumes of confidential data.
• Resolved missing or conflicting data points through consistent follow-up with customers and internal teams, improving record accuracy by 25%.
• Maintained data security and privacy standards while working independently in a fully remote, process-driven environment.

Bachelor of Science - Office Administration - Eulogio "Amang" Rodriguez Institute of Science & Technology (EARIST)