Krisia Castillo

Executive and Administrative professional with 3 years of administrative experience supporting executives, management, and business operations. Experienced in executive support, calendar and email management, document preparation, project coordination, workflow management, SOP development, reporting, and stakeholder communication. Technically confident and quick to learn new platforms, with experience using Google Workspace, Microsoft Office, ClickUp, QuickBooks, and healthcare information systems.

Proactive, detail-oriented, and comfortable taking ownership of tasks, improving processes, and managing multiple priorities independently.

Chief Administrative Officer at FTCC Solutions Inc / FTCC Medical Clinic (2025-08 – 2026-08)

• Managed administrative operations supporting 20+ healthcare staff and 13,000+ beneficiaries, coordinating schedules, communications, documentation, and daily priorities.
• Developed SOPs, trackers, and workflows to improve task monitoring, documentation, and operational efficiency.
• Coordinated with management, healthcare professionals, government agencies, partners, and external stakeholders across multiple projects.
• Managed digital records, reports, correspondence, and financial administration using Google Workspace, Excel, ClickUp, and QuickBooks.

Executive Assistant at Trifecta Solutions Inc. (2024-12 – 2025-07)

• Provided executive support through calendar management, email correspondence, scheduling, meetings, documentation, and follow-ups.
• Managed executive priorities, action items, deadlines, and communications to ensure timely completion of tasks.
• Prepared and formatted reports, presentations, correspondence, and business documents.
• Organized digital files and coordinated with internal teams, clients, and external stakeholders to support business operations.

Advisor I, Customer Service at Concentrix Philippines (2024-05 – 2024-12)

• Handled a minimum of 100 calls daily at an average of 240 seconds per call, maintaining productivity while completing accurate account verification and documentation.
• Resolved insurance, benefits, claims, and account concerns through inbound and outbound communication, meeting established service, quality, and productivity KPIs while maintaining accurate customer records.

Mathematics Teacher at California Academy for Lilminius, Inc. (2023-04 – 2024-04)

• Managed approximately 9 classes daily with 30 students per class, preparing lesson plans, assessments, attendance records, and performance reports, maintaining accurate academic documentation across a high-volume workload.
• Coordinated with administrators, faculty, students, and parents regarding academic progress, schedules, and school activities, ensuring timely communication and completion of academic and administrative requirements.

Post-Baccalaureate Diploma in Computer Science – University of the Philippines Open University

Bachelor of Secondary Education in Major in Mathematics – Polytechnic University of the Philippines – Lopez Branch (2023-10)