Javier Diaz

Tourism and cruise industry professional with more than 20 years of international experience in shore excursions, guest relations, sales, and operational coordination aboard cruise ships. Strong background working with guests from multiple nationalities in dynamic multicultural environments.

Shore Excursions Staff / First Level - MSC Cruises

(2021-11)

• Managed and coordinated shore excursion operations across international itineraries.
• Delivered personalized assistance to guests from diverse nationalities.
• Promoted and sold shore excursions and additional onboard services.
• Resolved guest concerns and operational issues in fast-paced environments.
• Worked in multicultural environments while achieving service and sales objectives.
• Itineraries: Mediterranean, Adriatic, Middle East, UAE, Iceland & Greenland, Baltic, Norwegian Fjords, Brazil, United States.

Shore Excursion Manager - Pullmantur Cruises

(2007-01 - 2020-12)

• Managed onboard shore excursion programs including sales and port operations.
• Liaised with local suppliers and coordinated transportation and tour logistics.
• Led and supervised onboard Shore Excursions teams of 4–10 members.
• Implemented sales strategies to achieve revenue targets.
• Resolved difficult passenger situations professionally.
• Itineraries: Aegean, Adriatic, Baltic, Norwegian Fjords, British Islands, Mediterranean, Canary Islands, Middle East, Persian Gulf, Caribbean, Mexican Pacific, South America.

Degree in Tourism - Tourism - Atlántida Argentina University (2003-01 - 2005-12)

National Tourism Guide - Tourism - Universidad del Sur (2000-01 - 2003-12)

Commercial Expert with Informatics Orientation - Commerce and Informatics - Juan XXIII College (1995-01 - 1999-12)