Javier Soto

Dynamic customer service strategist with over 15 years of experience in international high-pressure environments. Expert in managing campaigns for global giants like PayPal, BestBuy, and AT&T. I combine a proactive mindset with analytical precision derived from my background in Accounting and Medicine to deliver effective, goal-oriented solutions.

Nutritional CS Specialist at Yumwoof Natural Dog Food (2025-02 – Present)

• Provided technical nutritional consultancy and customer retention strategies in a fast-paced environment.

Customer Service Representative at Gilbson House Authority (FHFA Support)

• Executed specialized support for the housing authority, ensuring strict compliance with regulations and high user satisfaction for rental.

Medical Assistance Coordinator at Europ-Assistance Argentina

• Coordinated emergency medical assistance services, utilizing rapid decision-making skills to manage real-time health crises.

Fintech Support Representative at Sitel (Campaign: Hyperwallet PAYPAL)

• Resolved complex financial discrepancies and provided support for global payment platforms, ensuring transaction integrity.

Technical Support Specialist at Accedo (Campaign: Geek Squad BESTBUY)

• Delivered advanced technical troubleshooting for computing services and hardware/software optimization.

Technical CS Representative at Teleperformance (Cricket Wireless AT&T)

Team Leader & International CS Rep at CANTV Venezuela

• Supervised and mentored high-performance teams for 5 years, consistently exceeding departmental KPIs and quality standards.
• Managed international call services and resolved large-scale escalations.