Jonas Stavborg

A driven facilitator with a demonstrated history of working in the outsourcing/offshoring industry in both low-level and management positions. Able to give timely and accurate advice, guidance, support and training to team members. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of up to 40 members.

Rise Interactive SRL ~ Capital Federal, Buenos Aires, Argentina (October 2021 - April 2024)

Internet Marketing Consultant, Affiliate, Paid Search, Programmatic (October 2021 - April 2024)

Handling day-to-day affiliate duties for multiple partners. Duties include:

• Monitor and manage paid search campaigns (incl. daily and monthly budgets to ensure optimal allocation and adherence to financial goals)
• Adjust bidding strategies to optimize for key performance indicators
• Identify new opportunities and optimize existing keyword lists and ad copies for relevance and performance
• Analyze campaign performance, generate insights and reports, and provide recommendations for optimizing campaigns

Technical Support Lead (July 2018 - October 2021)

Leading all tiers of support for KODAK-branded 3D printers and filaments. Other duties include:

• Creating and maintaining public and internal knowledge bases
• Providing product training for partners
• Managing Amazon/Walmart listings and inventory
• Setting up production workflow in ERP

Team Lead (October 2013 - November 2017)

Led a strong team of up to 40 members for four years and provided first-class support for one of the world’s biggest game publishers, Activision, through multiple channels in eight languages worldwide. By keeping the team educated, motivated, monitored, and measured in line with company targets and performance standards - we were able to gain further responsibilities such as new support channels and expansion of the team’s coverage from Europe and Latin America to Global.

• Improved the team’s product and policy knowledge by creating an easy-to-use internal knowledge base
• Maximized agent performance by identifying development opportunities using quality assurance and provided ongoing training, coaching, and feedback
• Assisted the performance and functionality improvements of Salesforce by continuously providing technical feedback directly to the Business Systems Analyst at Activision
• Developed and managed in-depth dashboards and reports in Salesforce for all team functions on both management and individual levels
• Maintaining professional and technical knowledge by attending educational workshops, own experience, reviewing online publications and social media

English Language and History ~ Örebro University, Örebro, Sweden (2004)