Joyce Hart

Dedicated and results-driven Business Office Management Professional with over 25 years of experience in accounting, payroll, accounts payable, accounts receivable, human resources, operations management, and senior living administration. Proven ability to oversee financial operations, manage multi-department teams, improve workflow efficiency, and ensure regulatory compliance. Recognized for exceptional organizational skills, attention to detail, customer service excellence, and the ability to thrive in fast-paced environments while consistently meeting deadlines.

Expert in financial reporting, payroll administration, onboarding, resident billing, account reconciliation, banking, staff management, and operational leadership.

Regional Business Office Manager Specialist at Harmony Senior Services (2022-03 – Present)

Provide operational and financial leadership support for senior living communities, ensuring compliance, accuracy, and exceptional resident service.

• Manage full-cycle accounts payable and accounts receivable operations.
• Process bi-weekly payroll and oversee employee timekeeping.
• Maintain resident billing, payment collections, and AR aging reports.
• Coordinate resident admissions, transfers, and discharges.
• Perform monthly financial reconciliations, including credit card and banking transactions.
• Lead associate onboarding and orientation programs.
• Serve as liaison for IT support, HR administration, and compliance initiatives.
• Ensure OSHA and Relias training compliance.
• Support Executive Directors and Business Office Managers across multiple communities.
• Manage onsite deposits and financial reporting functions.

Senior Account Manager at H&E Management Associates, Ltd. (1997-04 – Present)

Oversee accounting and bookkeeping operations while supporting executive leadership and ensuring financial accuracy.

• Manage full-cycle accounts payable and accounts receivable processes.
• Prepare financial statements and management reports.
• Reconcile bank accounts and maintain general ledger entries.
• Process and code hundreds of invoices and payments weekly.
• Administer petty cash accounts and office expenditures.
• Prepare and verify daily and weekly deposits.
• Improve collection efforts and customer account resolution.
• Maintain detailed financial records and reporting.
• Supervise staff and delegate responsibilities to meet organizational goals.
• Handle administrative correspondence and customer communications.

Accounts Receivable Specialist at Regency Furniture (2019-03 – 2022-03)

Managed customer accounts and financial reconciliation activities for a high-volume retail operation.

• Performed credit card, cash, and finance reconciliations.
• Investigated and resolved chargebacks and disputed transactions.
• Maintained account accuracy and payment processing.
• Delivered exceptional customer service while resolving billing concerns.
• Supported financial reporting and daily cash management.

Executive Director / Business Office Manager at Spring Village at Wildewood (2015-11 – 2018-07)

Directed daily operations of a 57-bed senior living community while managing financial, human resources, and administrative functions.

• Oversaw community operations, staffing, and resident services.
• Managed annual budgets and financial performance.
• Processed payroll utilizing ADP and Aureon systems.
• Conducted recruitment, interviewing, and onboarding activities.
• Led resident council, family council, and food committee programs.
• Monitored occupancy, rent rolls, and billing processes.
• Managed invoicing, accruals, deposits, and financial reporting.
• Developed marketing initiatives to increase community engagement.
• Built strong relationships with residents, families, and staff.

Customer Service Manager at Safeway (2001-10 – 2010-01)

Provided leadership for front-end operations while ensuring exceptional customer satisfaction.

• Managed customer service operations and associate performance.
• Resolved customer concerns and service escalations.
• Trained and supported team members.
• Maintained operational standards and service excellence.
• Assisted with cash handling and daily balancing procedures.

College Coursework – Charles County Community College (1995 – 1997)

High School Diploma – Maurice J. McDonough High School