Katia Chaparro

Computer Science Engineer with 8+ years of experience in technology, with a focus on software quality assurance, specialized in native mobile apps (iOS and Android), web platforms and APIs in fintech environments. Experienced in leading quality strategy in agile squads, in coordination with Product Owners, Product Managers and Tech Leads, with added strengths in business analysis, data validation and process automation using Playwright (TypeScript), Selenium (Python), n8n and Slack bots. Integrates AI tools into test prototyping and documentation.

Business Analyst at Cashea (2024-10 – 2026-10)

Role: Responsible for the design and research of the business logic for the creation of a proprietary, multi-product CRM for the entire organization.

• Gathered functional requirements from areas at every level of the company, written to be clear, complete and testable.
• Built the prototype, defining flows and scope.
• Documented the findings and wrote the use cases for the development team, including objective, description, rationale, step-by-step flow and expected result.
• Defined acceptance criteria for the CRM scope and validated them with the business and all required stakeholders.
• Reviewed requirements and the prototype to identify ambiguities, inconsistencies and edge cases.
• Incorporated into the CRM requirements and design the changes required by the report of the company's audit team, to address security aspects.
• Presented the proposal, identifying technical risks and constraints, and prioritized the main pain points.

CX Specialist at Cashea

Role: Ticket triage: the operations team created tickets from user reports, and QA analyzed them to diagnose the responsible squad and route them.

• Performed ticket triage for the operations team, analyzing each case to diagnose the responsible squad and route it.
• Automated routing with Slack bots and n8n workflows, replacing manual classification.
• Built a dashboard with Google Apps Script to give squads a real-time view of case status: number of cases, closed reports and other status indicators.

QA Lead at Cashea

Role: Responsible for the quality strategy of a fintech company, in coordination with Product Owners, Product Managers, Tech Leads and other verticals.

• Led the QA team and defined test plans segmented by API, frontend, content and data.
• Executed manual end-to-end tests on iOS and Android devices.
• Experience with Playwright and TypeScript for E2E automation.
• Generated KPI reports for the quality team, and QA planning and reporting by sprint.
• Produced reports on test execution (passed, failed and blocked), defects by severity and status, pre-release regression, test and automation coverage, defects that reached production, release approval (go/no-go) and load and API test results.
• Designed test cases and test plans of every type (functional, regression, smoke, sanity, exploratory, integration and end-to-end) for iOS, Android and web, segmented by API, frontend, content and data.
• Documented and reported defects in Jira with reproduction steps, evidence and severity, and followed them through to closure with the development teams.
• Defined and validated acceptance criteria for user stories together with Product Owners and Product Managers, and translated them into test cases.

QA Analyst at Cashea

Role: QA for a native fintech app for iOS and Android (Flutter), with services undergoing migration from a monolith to microservices.

• Validated user onboarding: AML, KYC, OCR, identity verification, and impersonation and fraud prevention.
• Tested payment and checkout flows, authentication, OTP, permissions, notifications and deep links.
• Validated the migration to microservices, including notification consumption via GCP.
• Covered the loyalty (points, referrals and gamification) and marketplace (cart and purchases) squads, with test cases of every type (functional, regression, smoke, sanity, exploratory, integration and end-to-end).
• Worked in a regulated fintech environment, meeting the requirements of the regulatory authority (superintendency), with GxP-aligned practices: test cases with explicit preconditions, controlled test data, atomic steps and verifiable expected results.
• Documented actual results, execution evidence, test failures and defect retests, maintaining traceability between requirements, tests and defects.
• Managed test cases and executions in Jira/Xray, linking requirements, execution results, evidence and defects; later migrated the management to Qase.
• Validated analytics events in Mixpanel and business flows against Figma.
• Ran API tests with Postman and load tests with K6, and validated data with SQL (PostgreSQL).

QA Engineer at Integradevs Software Solutions (2018-12 – 2024-10)

Project: Fintech loan marketplace for the Dominican Republic market, on a monolithic architecture, with a web app, a PWA and a SaaS component. Users posted the loan they were looking for and banks competed by submitting offers.

• Ensured quality of the web app, the PWA and the SaaS instances for different banks, with cross-browser compatibility (emulated with BrowserStack), through functional, API and load testing.
• Automated test flows with Selenium and Python.
• Implemented CI/CD pipelines in Azure DevOps.
• Managed defects in Jira and test cases in TestRail.

Python and Ruby on Rails Developer at Integradevs Software Solutions (2018-03 – 2018-11)

• Developed Python scrapers to extract and normalize data from hotel portals, and Ruby on Rails reports for a healthcare platform.

Tech MBA – OBS Business School (2026-10)

Engineering Degree in Computer Science – Universidad Nacional de Itapúa (2023-08)