Monique Wood

To obtain an entry level position within a law firm or office as a legal secretary or assistant. I will be entering a paralegal certification program online in June 2026 and would appreciate to gain working experience for my certification and upon completion be able to transition into a paralegal position.

Dear Hiring Manager

This letter is regarding my interest in applying for the position within your company .

I would be an asset to your team based on my ability to work as a team player in a high paced environment.

In addition, with my current Healthcare Management and HR medical management background including skills and qualifications in medical software knowledge, onboarding, training , discipline management.

I’m more than capable of providing and being empathetic to clients’ needs in conjunction with maintaining professionalism and working towards the company’s vision and purpose.

My attention to detail and ability to learn new concepts and information quickly can be proven if given the opportunity.

I appreciate your consideration upon reviewing my attached resume.

Respectfully,

Monique Wood

Regional Office Manager at Enchanted Care Solutions (2023-12 – Present)

Manage personal care giving office for a Medicaid based agency that provides personal care services to home based clients. Manage the Northern New Mexico region of 150 clients and supervise 80 personal caregivers that provide service.

• Schedule management for clients and caregivers
• Utilization of software: Authenticare to manage employee schedules
• Utilize Quickbooks to complete time entry and complete payroll for assigned regions
• Co-manage Albuquerque and southern New Mexico region if that manager is out of the office
• Attend hiring events and assist with marketing for hiring caregivers
• Strong communication abilities to speak with clients and care coordinators of assigned managed care organizations
• Trained and competent in submission critical incident reports and monthly check of client insurance eligibility checks in NM Medicaid portal
• Building strong relationships with community based agencies that can provide additional resources to clients

Senior Administrative Assistant at Christus Regional Medical Center (2022-05 – 2023-04)

Direct administrative assistant to the Director of Nurse Recruitment and Integration.

• Assist Director with preparing and reporting daily, monthly and quarterly recruiting numbers for clinical nursing staff
• Maintain and monitor log for documentation of all clinical nursing applicants including current associates hiring, transfer, reductions and increase of FTE
• Utilizing computer software such as excel to prepare graphs and maintain and collect applicant and associate information pertaining to end of the day reporting to Chief Nursing executive
• Processing position requisitions to replace clinical nursing staff changes for the fifteen nursing units within the hospital
• Coordinating with Human Resources to complete hiring process for all clinical nursing applicants and current employees that have applied or transferred within the hospital
• Utilizing power point to create presentations for recruitment ideas and meetings to be presented to executive team
• Perform and assist with other administrative duties specified by Director, Human Resources management staff, executive and Chief nursing executive
• Planning and participating in hospital based and community based career events
• Collaboration with the marketing team to produce recruitment ads, flyers and social media presence utilizing Linked In and Instagram
• Coordinating monthly Award ceremony for Daisy Award and Sunshine award nominees and winners
• Collection of ballots and presentation of nominees to voting committee
• Prepared items for ceremony and worked with marketing team to place photos on hospital social media and hospital screens throughout organization
• Running clinical nursing staff licenses through reporting software: Nursys to obtain current clinical nursing staff licenses
• Utilizing outlook to manage calendar events for Nurse Recruitment department: interviews, meetings and travel
• Booking travel for Director of Nurse Recruitment and integration for out of state recruitment events

Patient Check out / Medical Assistant at Christus Regional Medical Center (2018-05 – 2022-05)

ENT and formally Southwestern Ears Nose and Throat / Southwest Sleep Center.

• Currently trained on Epic software in addition to Cure MD
• Utilizing software to assist in checking out patients in system, collecting co pays, and scheduling patient appointments as needed
• Answering phones and transferring calls to specific departments
• Working directly with physicians, nursing staff and other departments to schedule and reschedule patient appointments
• Checking insurance benefits utilizing a software called One Source
• Previously and currently utilizing Health X net
• Assisted the Southwest Sleep Center as a Medical Assistant working directly with the Nurse Practitioner
• Obtaining patient's vitals, placing patient intake questions in patient chart
• Scanning, answering phones, scheduling sleep studies, and checking insurance benefits

Human Resources Manager at In Motion Foot and Ankle Center (2015-07 – 2017-04)

Maintain documentation relating to HR for the eight clinics throughout the United States.

• Managed staffing, training, and performance evaluations
• Initiated digital HR software for the company to effectively utilize and document staff information digitally
• Working with the accounting department to facilitate the payroll process
• Acted as a liaison between employees and management
• Answered questions regarding company policies, practices, and regulations
• Worked with insurance brokers to facilitate company healthcare benefits and workman's comp benefits
• Managed and renewed the physician's state licenses, malpractice insurance and other various medical certifications
• Closed office daily

Full time Surgery Scheduler, Administrative Team leader and Medical Records Custodian at Foot and Ankle Associates (2012-07 – 2013-04)

Scheduled surgery patient for the physicians on staff including communication with various surgery facilities throughout the state as there were five clinics that the physicians worked from.

• Obtaining patient information from PCP to ensure patient was cleared medically for surgeries
• Working with insurance companies to obtain insurance pre authorizations if necessary
• Created the receptionist travel schedules for satellite clinics
• Ensured the receptionists work was distributed evenly amongst each other
• All patient demographics, encounters and coding are input into data base
• Checked the patient schedule daily to ensure the patients are being checked in and out
• Ensure confirmations for the following workday was complete
• Comply with all HIPPA guidelines, ensuring that all information is accurate prior to sending requests

Part time Weekend Receptionist at OPEN MRI of Santa Fe (2009-08 – 2013-12)

• Answered phones, scheduled appointments, verified insurance benefits, and filing
• Called patient for appointment reminder
• Check patient in and out of software
• Opened and closed office at the end of work shift

Part time Medical Receptionist and Billing Assistant at NM Family Chiropractic (2007-07 – 2009-08)

• Open office for work shift, scheduled patients, answered phones, filing
• Calling patient for reminder about appointments
• Utilizing med iSOFT to update patient demographic information and enter patient billing codes
• Applied claim checks for billing
• Prepared deposit and closed office on designated days

Caregiver for my son on the Autism Spectrum at Self (2013-04 – 2015-07)

I was able to spend quality time and attend therapy with him, so he was prepared for school.

Certificate in Certified Nursing Assistant – Santa Fe Community College (2017-01 – 2017-06)

High School Diploma – St. Michaels High School (2005-05)