Narendra Panchal

Senior IT Infrastructure & Service Delivery Manager with 20+ years of experience leading enterprise IT operations, data centre management, ERP implementations, cloud & virtualization, and global IT support. Proven expertise in ITIL-based service delivery, infrastructure transformation, disaster recovery, and team leadership across multi-location environments. Adept at aligning IT strategy with business goals, ensuring high availability, security, and compliance in complex enterprise environments.

Have implemented various hardware IT Infrastructure and software ERP solutions like Microsoft Dynamics, Oracle, Office 365, Focus, Tally etc., licences and CALs, Backup solution, Disaster recovery, Security and various IT Policies implementations, New technology upgrades, dealing with various vendors for new requirements in various locations in pan India (Vadodara, Delhi, Pune, Himachal Pradesh, Bengal, etc). Presently heading team of 30 IT People in pan India location.

IT Head at Sterling Biotech Ltd. (2018-02 – Present)

Lead end-to-end IT infrastructure and service delivery for multiple global locations including Pan India, Africa, and Dubai.

• Lead end-to-end IT infrastructure and service delivery for multiple global locations including Pan India, Africa, and Dubai.
• Manage 24×7 IT operations, supporting over 500+ desktops and 80+ laptops across offices.
• Designed, implemented, and maintained virtualized environments using VMware ESXi, vSphere, and AWS cloud services.
• Oversaw data centre operations, including RAID systems, blade servers, SAN/NAS storage, and backup solutions.
• Implemented disaster recovery strategies and conducted regular DR drills to ensure business continuity.
• Administered Active Directory, DNS, DHCP, server patching, and security hardening.
• Led incident, problem, and change management processes to meet SLA and uptime targets.
• Managed IT audits, software licensing, asset inventory, antivirus solutions, and AMC contracts.
• Coordinated with global vendors (HP, Dell, IBM, Cisco) for hardware support and lifecycle management.
• Directed and mentored IT teams, improving service efficiency and operational stability.
• Implemented Software and ERP Solutions like Microsoft Dynamics, Oracle NetSuite, Odoo, QAD ERP, SYSPRO ERP, ZOHO ERP, etc.

IT Manager at Belaire Hotels Pvt. Ltd. (2008-04 – 2013-01)

Managed IT infrastructure for hotel operations, including servers, networks, POS systems, and ERP applications.

• Managed IT infrastructure for hotel operations, including servers, networks, POS systems, and ERP applications.
• Ensured high availability of business-critical systems supporting hospitality operations.
• Implemented IT security, backup, and recovery solutions to minimize operational risks.

Team Leader & Senior Hardware / Network Engineer at Nair Business Machines Pvt. Ltd. (2001-01 – 2004-04)

Worked As Residence Engineer with Standard Chartered Bank Datacenter with a team of 100 Engineers and supported IT Infrastructure for Standard Chartered Bank representing IBM Global Services Pvt Ltd.

• Worked As Residence Engineer with Standard Chartered Bank Datacenter with a team of 100 Engineers and supported IT Infrastructure for Standard Chartered Bank representing IBM Global Services Pvt Ltd.
• Supported huge network for 500 Servers and 8000 PCs, laptops, thin clients, laser printers, routers.
• Configuring RAID 0 to RAID 5 and Software support.

Hardware & Network Engineer at P.S. Infotech (1994-02 – 2000-12)

Installed and supported enterprise hardware, servers, printers, and networking equipment.

• Installed and supported enterprise hardware, servers, printers, and networking equipment.
• Assembling and software installation.
• Provided on-site and remote technical support for multiple client environments.
• Supported junior Engineers for hardware troubleshooting.

B.Tech in Computer Technology – Kalinga University (2017)

Diploma in Computer Engineering – Maharashtra State Board (2007)

Secondary School Certificate in SSC – Maharashtra State Board (1990)