Sena Ekici
Turkish-English Customer Support & Travel Operations Specialist
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Sobre mí
Native Turkish speaker with nearly three years of customer-facing aviation experience at Antalya Airport. Experienced in passenger assistance, problem-solving, operational coordination and communication in fast-paced, high-pressure environments. Based in Buenos Aires and seeking a fully remote role in customer support, travel operations, customer success or international operations.
Experiencia
Passenger Services Officer - Turkish Ground Services (TGS) - Antalya, Türkiye
(2023-05 - 2026-02)
- Supported international passengers throughout airport processes, from terminal entry and check-in through boarding.
- Resolved passenger questions and service issues in a time-sensitive, high-pressure environment.
- Coordinated with operational teams to help ensure accurate, efficient and on-time passenger handling.
- Communicated with travelers from different countries and cultural backgrounds while maintaining a customer-focused approach.
- Handled unexpected situations requiring quick, logical decision-making and calm communication.
Passenger Services Officer Intern - Turkish Ground Services (TGS) - Izmir Adnan Menderes Airport
(2022-06 - 2022-08)
- Completed a 40-day compulsory internship applying academic training in civil aviation transportation management to passenger-service operations.
Educación
Associate Degree - Civil Aviation Transportation Management - Dokuz Eylul University (2020 - 2022)
