Shiela Saraga
Customer Support Agent
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Sobre mí
Dedicated and customer-focused professional with over one year of experience as a Healthcare Virtual Assistant specializing in dental accounts receivable and patient support. Currently working as a Walmart Customer Support Agent, handling customer inquiries, order concerns, issue resolution, and customer satisfaction. Skilled in communication, problem-solving, data entry, administrative support, and customer service.
Seeking a Customer Support Representative position where I can utilize my experience, continue to grow professionally, and contribute to the success of the organization.
Experiencia
Customer Support Agent - Walmart
- Assist customers with order-related concerns and inquiries.
- Resolve delivery, refund, replacement, and account issues.
- Provide timely and accurate solutions to customer concerns.
- Maintain a high level of customer satisfaction.
- Communicate professionally through chat, email, and support platforms.
- Document customer interactions and resolutions.
Healthcare Virtual Assistant – Dental Accounts Receivable
- Managed dental insurance claims and accounts receivable.
- Followed up on outstanding claims and payments.
- Verified patient insurance benefits and eligibility.
- Assisted patients and providers with billing inquiries.
- Maintained accurate records and documentation.
- Performed administrative and customer support tasks.
Educación
Bachelor of Science - Computer Technology
