Tamara Martinez

-Investigated and resolved customer-reported issues related to online learning platforms.

-Verified technical issues and escalated detailed Jira tickets to development teams.

-Managed course setup and launches on the Canvas Instructure platform.

-Collaborated with teams using tools like Salesforce (database management), Slack (internal communication), and Zoom (daily stand-ups and client meetings).

-Adapted quickly to new platforms (7-8 different systems) and developed expertise with minimal documentation.

-Provided feedback to improve user experience and internal processes.

-Started as a QA Tester, supporting software deployments before transitioning to technical support.

-Investigated and resolved customer-reported issues related to online learning platforms.

-Verified technical issues and escalated detailed Jira tickets to development teams.

-Managed course setup and launches on the Canvas Instructure platform.

-Collaborated with teams using tools like Salesforce (database management), Slack (internal communication), and Zoom (daily stand-ups and client meetings).

-Adapted quickly to new platforms (7-8 different systems) and developed expertise with minimal documentation.

-Provided feedback to improve user experience and internal processes.

-Started as a QA Tester, supporting software deployments before transitioning to technical support.

Universidad Nacional de Mar del Plata

Architecture 2009 - 2012

-Developed skills in creating architectural plans and 3D models using specialized software.

-Studied design principles, structural concepts, and spatial planning.-Developed skills in creating architectural plans and 3D models using specialized software. -Studied design principles, structural concepts, and spatial planning.

instituto patagonico

Interior DesignInterior Design 2013 - 2015

-Expanded knowledge of design, structure, and space optimization.

-Enhanced technical drawing and 3D modeling skills.