Ulises Berrios

Customer-focused professional with 8 years of experience in the fast-paced restaurant industry, with a strong background in customer service, sales, team leadership, and daily operations. Experienced in handling customer inquiries and feedback through Instagram, WhatsApp, email, and other digital channels. Strong communication, problem-solving, multitasking, and teamwork skills, with a proven ability to work under pressure and provide a positive customer experience.

Seeking a remote Customer Support Specialist or Virtual Assistant position where I can contribute my experience, learn new skills, and grow within a professional team.

Production Leader / Customer Service & Sales - Burger King - Córdoba, Argentina

(2018-06)

• Lead daily production activities and support restaurant operations.
• Provide customer service and assist customers with questions, requests, and concerns.
• Respond to customer messages through Instagram, WhatsApp, and email.
• Monitor and respond to customer comments and feedback on social media.
• Support sales activities and maintain a positive customer experience.
• Communicate with customers professionally and efficiently across multiple channels.
• Work in a fast-paced environment while maintaining service and operational standards.

Customer Service - Burger King - Córdoba, Argentina

(2018-06)

Customer-focused professional with 8 years of experience in the restaurant industry, currently working as a Production Leader with responsibilities in sales, customer service, and daily operations. Experienced in communicating with customers through Instagram, WhatsApp, email, and social media, including responding to inquiries, handling customer comments, and addressing basic concerns. Familiar with Instagram, Facebook, TikTok, and Discord.

Seeking a remote opportunity as a Customer Support Specialist or Virtual Assistant, where I can apply my customer service, communication, and organizational skills while continuing to develop my English and digital skills.

Tecnico En Administracion De Empresas - Administracion De Empresas - Cervantes - Cordoba

High School Diploma - Tecnico en electronica - Ing. Carlos Cassaffousth - Cordoba (2016-12)