Aetasama Khan

Experienced Rostering and Administration Coordinator with over five years of experience coordinating workforce scheduling, staff rosters, operational administration, and customer service across the NDIS and aged care sectors. Demonstrated ability to manage complex staff rosters, coordinate shift allocations, validate timesheets, support payroll, maintain workforce records, and provide high-quality administrative support within fast-paced operational environments. Skilled in balancing workforce requirements, responding to changing operational priorities, and building strong relationships with employees and stakeholders.

Proficient in Microsoft Office, Vertex360, Deputy, and electronic workforce management systems, with a proven ability to quickly learn new rostering platforms.

Senior Care Coordinator / Client Services Consultant - Advantage Care - Melton West, VIC

(2023-02 - 2026-04)

Key Responsibilities

• Coordinated daily staff rosters and workforce scheduling across Supported Independent Living (SIL) and community support services.
• Allocated shifts based on participant needs, employee availability, qualifications and operational priorities.
• Responded to last-minute roster changes, staff absences and urgent operational requirements to ensure continuity of service delivery.
• Validated employee timesheets and attendance records before payroll processing, ensuring accuracy and compliance.
• Maintained accurate workforce records, participant documentation and scheduling information using Vertex360.
• Supported onboarding of new employees by coordinating compliance documentation, inductions and workforce records.
• Assisted with annual leave coordination and workforce planning to maintain appropriate staffing levels.
• Liaised daily with employees, participants, families, allied health professionals and management regarding roster changes and operational requirements.
• Prepared operational reports and maintained accurate administrative documentation.
• Assisted with NDIS Certification, Provisional and Mid-Term Audit preparation through documentation review, compliance monitoring and evidence collection.
• Supported implementation of Vertex360, improving workforce coordination and scheduling efficiency.
• Contributed to continuous improvement initiatives by enhancing rostering processes and operational workflows.

Care Consultant - HCPA - Southbank, Melbourne

(2026-04 - 2026-06)

• Coordinated stakeholder meetings and maintained operational documentation.
• Prepared reports and maintained accurate CRM records.
• Supported operational planning and business improvement initiatives.
• Liaised with clients regarding operational and compliance matters.

Administrative Officer / Case Manager – Aged Care - HiFive Aged Care - Werribee

(2022-03 - 2023-02)

• Coordinated client appointments and service schedules.
• Maintained confidential records and documentation.
• Liaised with healthcare providers, Services Australia and families.
• Supported operational administration and reporting.

Admin & Customer Service Officer - Tarneit Rise Primary School

(2019-01 - 2020-12)

• Managed high-volume enquiries and front-office operations.
• Coordinated appointments and maintained administrative records.
• Supported document management and office administration.

Payroll & Administration Officer - Hanes - Truganina

(2015-01 - 2019-12)

• Processed payroll and reconciled employee attendance records.
• Maintained workforce documentation and administrative records.
• Supported financial administration and reporting.
• Recognised with multiple Employee of the Month awards.

Master of Engineering Management - Engineering Management - RMIT University

Master of Business Administration - Business Administration

Bachelor of Business Administration - Business Administration

Certificate IV in Education Support - Education Support

Certificate III in Individual Support - Individual Support