Stay Home Mother / Business Owner - Pink Mallow
(2024-06)
- Assumed full primary caregiver responsibilities while managing all household operations for two children.
- Managed household finances, including bill payments, budgeting and account organisation.
- Built and maintained a regular client base through high-quality service and excellent care standards.
- Achieved strong repeat business and customer loyalty through advertising and community engagement.
- Produced product photography, updated website content, administered the business's social media pages, including content planning, advertising and audience engagement.
- Packed customer orders, coordinated postage logistics, and ensured timely delivery.
- Oversaw stock control, ordering and inventory maintenance to meet customer demand.
- Manage scheduling, logistics and workflow planning independently in a remote, home-based business environment.
- Maintain organised digital systems including order tracking, inventory spreadsheets and financial records.
Laboratory Supervisor - Bureau Veritas - Mackay, QLD
(2020-06 - 2024-05)
- Managed workforce planning and rostering for 13 staff across rotating day, evening and weekend shifts, ensuring continuous laboratory operations and compliance with service turnaround requirements.
- Monitored staffing metrics and workload demands to adjust rosters proactively.
- Processed daily timesheets and maintained accurate staffing records using spreadsheets and internal systems.
- Acted as escalation contact for urgent operational issues outside standard hours.
- Coordinated leave requests, availability changes and shift swaps while maintaining adequate coverage.
- Supervised and coordinated daily laboratory operations and analytical workflows, ensuring full compliance with NATA requirements, safety regulations and organisational policies.
- Conducted and oversaw testing for a broad range of parameters, including moisture content, volatile matter, fixed carbon, sulphur content, calorific value, XRF, CHN, wet-chemistry phosphorus via spectrophotometry, and fluorine and chloride via ion chromatography.
- Maintained, calibrated and troubleshot specialised laboratory instrumentation, including calorimeters, spectrophotometers, ion chromatographs and organic elemental analysers.
- Trained, supervised and mentored laboratory staff in analytical techniques, equipment operation, QA/QC processes and safety protocols.
- Ensured strict adherence to WHS requirements and environmental guidelines for sample handling, chemical management and laboratory activities.
- Managed laboratory inventory, procurement and stock levels to support uninterrupted operations.
- Collaborated with production, logistics and quality teams to optimise product quality, workflow efficiency and cross-departmental communication.
- Led, engaged, mentored and developed team members to build capability, confidence and strong performance across the laboratory.
- Provided ongoing support, coaching and development opportunities, including staff training, performance appraisals and effective performance management.
- Conducted a comprehensive and long-overdue review of all laboratory Standard Operating Procedures (SOPs), ensuring accuracy, compliance and currency.
- Successfully recruited direct and indirect staff, strengthening the laboratory's skill base and team culture.
- Built and maintained strong relationships with internal and external stakeholders, earning trust and confidence through reliable communication and technical expertise.
- Successfully commissioned the X-Ray Fluorescence (XRF) instrument, including method setup, validation and integration into routine laboratory workflows.
- Identified operational and safety risks within the laboratory and implemented practical solutions to reduce exposure and minimise harm to staff and customers.
- Self-trained and acted as the laboratory's instrumentation technician, taking responsibility for troubleshooting, calibration and maintenance of key analytical equipment.
Stay Home Mother / Business Owner - Sapphire Pet Care
(2014-03 - 2020-05)
- Assumed all primary caregiver and household duties for two children, demonstrating strong organisation, planning and time-management skills.
- Built and maintained a regular client base through exceptional service, reliability and impeccable care.
- Achieved high levels of repeat business supported by effective advertising and community engagement.
- Delivered trusted in-home daytime, evening and overnight pet, farm and exotic animal care.
- Managed the business's Facebook page, including communication, updates and client engagement.
- Prioritised the safety, wellbeing and welfare of all animals in care, following relevant Codes of Practice and maintaining the highest standard of professional care.
Senior Animal Technician (Multiple Facility Manager) - Sydney University
(2007-04 - 2014-02)
- Managed multiple animal research facilities housing approximately 6,000 animals, ensuring high standards of care, compliance and operational efficiency.
- Developed and maintained staff rosters for seven team members within a regulated research facility operating across structured daily schedules.
- Coordinated shift allocation, leave management and operational coverage to maintain continuous animal care standards.
- Managed timesheet processing and facility management software systems for workforce tracking.
- Ensured staffing levels met compliance requirements at all times.
- Managed breeding programs for animals, including planning, monitoring and quality assurance of all breeding programs, ensuring accuracy, traceability and compliance.
- Delivered the caesarean re-derivation program, including coordination and procedural support.
- Ensured all animal facilities met OGTR requirements for work involving genetically modified organisms and genetically modified mouse models.
- Operated facility management and laboratory software systems, including roster creation, timesheet processing and data entry.
- Managed stock and maintained relationships with suppliers of laboratory consumables and equipment.
- Performed laboratory procedures including blood collection, centrifugation, pipetting, sample packaging and secure transportation.
- Successfully established a fully equipped animal facility for the Brain and Mind Research Institute, coordinating all resources, equipment and operational requirements.
- Recruited direct and indirect staff, strengthening team capability and laboratory performance.
- Developed, wrote, consulted on, and trained all staff in new laboratory Standard Operating Procedures (SOPs), ensuring compliance, clarity and usability.
- Maintained a record of zero non-conformances in every six-monthly audit over a seven-year period, demonstrating strict adherence to quality and regulatory standards.
- Led, engaged, mentored and developed team members, fostering high performance, skill development, and a collaborative workplace culture.
- Provided ongoing support and mentorship, including staff training, performance appraisals, and performance management to enhance individual and team outcomes.
- Built and strengthened relationships with stakeholders, earning trust and confidence through consistent communication and technical expertise.
- Identified operational and safety risks within the laboratory and implemented practical solutions to reduce exposure and minimise harm to staff and clients significantly.
Senior Animal Technician - Ludwig Institute for Cancer Research, Royal Melbourne Hospital
(2006-09 - 2007-04)
- Management of genetically modified mouse strains.
- Safety Representative for the Animal Facility.
- Ensures cleaning of the Animal Facility to a high standard of cleanliness to maintain compliance as a Specific Pathogen Free (SPF) facility.
Animal Production Officer - Phenomix, Australian National University
(2001 - 2006-09)
- Performed Primary and Mapping Serum Transfer Screening using ELISA assays, including GPI and SAP ELISAs, alongside aseptic handling, accurate pipetting and centrifuge operation.
- Managed pedigree production, including intravenous injections and cardiac bleeding procedures, ensuring high standards of animal welfare and data accuracy.
- Safety Representative and active member of the WHS Committee, contributing to WHS initiatives.
- Managed timesheet processing and facility management software systems for workforce tracking.
- Ensured staffing levels met compliance requirements at all times.
- Managed breeding programs for animals, including planning, monitoring and quality assurance of all breeding programs, ensuring accuracy, traceability and compliance.
- Delivered the caesarean re-derivation program, including coordination and procedural support.
- Ensured all animal facilities met OGTR requirements for work involving genetically modified organisms and genetically modified mouse models.
- Operated facility management and laboratory software systems, including roster creation, timesheet processing and data entry.
- Managed stock and maintained relationships with suppliers of laboratory consumables and equipment.
- Performed laboratory procedures including blood collection, centrifugation, pipetting, sample packaging and secure transportation.
- Conducted collection of samples for research purposes using PCR techniques.
- Administered various injection techniques, including intravenous (IV), intramuscular (IM), intraperitoneal, and intradermal methods.
