Psychotherapist at Private Practice (2019-01 – Present)
Provide individualised psychotherapy and counselling support to a diverse range of clients from different cultural, linguistic, religious and social backgrounds. Work primarily with clients connected to the educational sector, including students, families and international clients, in partnership with immigration agencies and international schools.
- Support clients presenting with emotional distress, adjustment difficulties, anxiety, low confidence, relationship concerns, acculturation and settlement challenges, educational pressures and barriers to engagement.
- Develop trusting therapeutic relationships through culturally responsive, non-judgemental and person-centred communication.
- Apply trauma-informed principles, including emotional and physical safety, choice, collaboration, empowerment, transparency and sensitivity to the effects of trauma.
- Adapt communication, pacing, therapeutic strategies and expectations to individual strengths, needs, cultural context and neurotype.
- Support neurodivergent clients with a respectful, affirming approach that recognises diverse communication styles, sensory needs, executive-function differences and individual ways of learning and participating.
- Conduct appropriate intake and needs-identification processes, clarify goals, develop support strategies and review progress collaboratively.
- Maintain accurate, timely and confidential client records in accordance with ethical, privacy and professional requirements.
- Identify risk and matters requiring additional support, consultation, supervision or referral, and respond within professional scope and established procedures.
- Collaborate with education and settlement stakeholders while respecting client autonomy, consent, privacy and confidentiality.
- Deliver support through in-person and online channels, demonstrating strong digital communication and self-management skills.
Counselling and Psychological Support at Pacific English School (2024-01 – 2025-12)
Provide compassionate, non-judgemental support to people presenting with varied emotional, psychological and life circumstances.
- Establish rapport, listen actively and assist individuals to clarify concerns, strengths, goals and practical next steps.
- Apply counselling and psychological knowledge within the appropriate scope, ethical boundaries and confidentiality requirements.
- Recognise concerns requiring escalation, additional assessment or referral and seek appropriate supervision or support.
- Maintain professional documentation and follow-up processes accurately and in a timely manner.
- Adapt communication to individual needs, including remote or digitally mediated contact where appropriate.
Community Support and Settlement Worker at MFO (2020-01 – 2021-12)
Supported vulnerable and at-risk community members during a period of significant social and economic disruption, with a particular focus on women with children. Provided practical, compassionate and culturally responsive assistance to people settling on the Gold Coast and navigating unfamiliar systems and services.
- Supported clients to access safe and stable housing, education, food relief, employment assistance, health services, legal support and other essential services.
- Conducted needs-focused conversations, identified immediate priorities and helped clients develop achievable steps toward safety, stability and independence.
- Advocated for clients and facilitated connections with government agencies, community organisations, health providers, legal services, employment services and other relevant supports.
- Assisted clients experiencing vulnerability, isolation, financial stress, family pressures, settlement difficulties and barriers to accessing essential resources.
- Built trusting relationships with people from diverse cultural and linguistic backgrounds, using respectful communication and sensitivity to trauma and disadvantage.
- Coordinated information and follow-up across multiple services to support continuity of care and reduce the risk of clients becoming disconnected from assistance.
- Maintained appropriate documentation and handled sensitive personal information with professionalism and confidentiality.
- Prioritised urgent and high-risk matters while managing multiple client needs in a fast-changing community environment.
English Language Tutor and PTE/IELTS Preparation Coach at Private Practice (2004-01 – Present)
Supported diverse learners through individualised instruction, goal-setting, progress monitoring and tailored intervention strategies.
- Worked with students experiencing anxiety, low confidence, disengagement, competing demands and barriers to educational progress.
- Built constructive relationships with learners and, where relevant, families or other stakeholders.
- Translated broad learning goals into achievable steps and monitored progress through structured follow-up.
- Adapted delivery for online and flexible learning environments using digital communication and education platforms.
- Managed competing priorities, appointments, records, resources and deadlines across an independent workload.
- Communicated progress, concerns and recommended strategies clearly, respectfully and practically.
