Amanda Swafy

I served as a student advisor at Bühler Training School, providing comprehensive academic and career guidance to international students in technical and vocational programmes. My approach prioritised empathy and strategic communication, leading to a 25% improvement in student satisfaction and stronger retention rates. Beyond education, my roles in customer engagement at Telstra, TeleChoice, and National Australia Bank have sharpened my conflict resolution abilities, team mentorship style, and customer-first mindset—skills I now apply to guide students effectively through their earning journeys.

I’m highly proficient in CRM systems such as Salesforce and HubSpot, as well as remote collaboration tools like Zoom and Microsoft Teams. I am fluent in both English and Arabic, which enhances my ability to support diverse student populations with cultural sensitivity and clarity.

Student Advisor Bühler Training School – India (Remote) Jan 2022 – Mar 2024

• Provided academic and career guidance to international students enrolled in technical and vocational programs
• Conducted virtual orientation sessions and one-on-one consultations, improving student satisfaction scores by 25%
• Collaborated with cross-functional teams to enhance student support services, boosting retention rates
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Senior Customer Advisor TeleChoice Telecommunications – Melbourne, Australia Mar 2020 – Dec 2021

• Led customer engagement initiatives and mentored junior advisors to deliver exceptional service
• Resolved high-level customer complaints and inquiries, reducing escalations by 30%
• Utilised CRM systems and data analytics to identify service improvement opportunities

Customer Advisor Telstra Company – Sydney, Australia Jun 2018 – Feb 2020

• Delivered tailored solutions to client issues, consistently exceeding service KPIs
• Handled product queries, billing concerns, and technical support across digital platforms

Customer Advisor National Australia Bank (NAB) – Melbourne, Australia Jan 2016 – May 2018

• Assisted customers with banking services and financial products, focusing on client trust and relationship-building
• Supported onboarding for new customers, contributing to a 15% increase in account openings

Tertiary Education

• Bachelor of Commerce, Major in Accounting - University of Cairo
• Overseas Qualification Unit / Degree of Bachelor of Commerce (Major in Accountancy)—Australia

Professional Qualifications

• Diploma of Finance and Mortgage Broking - Integrity Education Group, Australia
• Certificate IV in Finance and Mortgage Broking—Integrity Education Group, Australia
• Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Certification - Australia
• MFAA Accreditation—Australia

Additional Certifications

• Real Estate Agent Representative Course - LinkLearn: Australian Real Estate Institute
• Advanced Life Coaching Certificate - Udemy Online
• XERO Software Training—The Field Group
• Imports and Import Customs Clearance with Banking—The French Chamber of Commerce and Industry in Egypt
• Tax Diploma—The French Chamber of Commerce and Industry in Egypt
• Dual Diploma of Human Resource Management—The College of Adult Learning