Amr Rabaia

Operations and branch management professional with 11+ years of leadership experience in the training and education sector, supported by earlier experience in business development, sales, customer service, and public administration. Skilled in leading day-to-day operations, supervising teams, developing market-responsive training programs, coordinating enrollment and marketing activities, building institutional partnerships, monitoring performance, and improving internal processes. Brings a data-informed, service-focused approach to operational planning and decision-making.

Branch Manager / Operations Manager at Galaxy for Information Systems and Training - Jenin Branch (2015-04 – Present)

• Lead end-to-end branch operations, including staff supervision, training delivery, student services, enrollment coordination, marketing support, and management reporting.
• Develop and coordinate diploma programs and short courses aligned with labor-market needs, employer demand, and student interests.
• Set operational priorities, follow up on team performance, and support the implementation of sales, enrollment, and service objectives.
• Coordinate partnerships and outreach activities with educational institutions, community organizations, employers, and other stakeholders.
• Monitor operational indicators, prepare performance reports, identify service or workflow gaps, and implement practical improvements.
• Promote a structured, accountable work environment through clear procedures, follow-up mechanisms, and cross-functional coordination.

Development Manager at DAR for Auditing (2013-10 – 2015-04)

• Supported business development, client acquisition, and relationship-management initiatives for professional services.
• Coordinated internal workflows and service follow-up to improve responsiveness, consistency, and client experience.
• Contributed to market outreach and the identification of opportunities for service growth.

Sales Development Executive at Ooredoo (2013-03 – 2013-10)

• Promoted telecom products and services, pursued assigned sales objectives, and supported customer acquisition.
• Maintained customer relationships, followed up on service needs, and contributed to retention efforts.

Sales Representative at APIC / Unipal General Trading (2012-05 – 2013-03)

• Managed product promotion, customer follow-up, and assigned market coverage across the sales territory.
• Supported sales growth by maintaining client relationships and monitoring product availability and demand.

Administrative Assistant at Ministry of Finance - Property Tax Department (2010-05 – 2010-11)

• Supported administrative processes, documentation, record handling, and day-to-day office coordination.
• Assisted with organizing files and responding to routine service and information requests.

Customer Care Representative at Paltel (2009-12 – 2010-05)

• Handled customer inquiries, service requests, and issue follow-up through professional front-line support.
• Provided accurate information and coordinated resolution of customer concerns.

Bachelor of Science in Management Information Systems – Arab American University (2009)