Customer service/admin/data entry agent
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I have worked in customer service/admin/data entry roles for over 25 years.
Telstra | Sales & Service Consultant (2021 – 2025)
Sell mobile plans, handsets, and internet packages while assisting customers with account maintenance, billing inquiries, ownership transfers, and service upgrades.
Selected for Team Ruby Pilot Program, specializing in support for customers with disabilities. Have had three rating of 95-100% satisfaction (champion badge) over customer calls in the month of April.
Tatts Group / Tabcorp | Contact Centre Consultant (2018 – 2021)
Provided customer assistance, dispatched player cards, verified accounts, processed credit card linkages, and facilitated account management.
Mentored new consultants, helping them succeed in their roles.
Recognized as Customer Experience Consultant of the Month (Nov 2019) with a 100% satisfaction rating.
Concentrix (AppleCare) | Technical Support Advisor (2017 – 2018)
Delivered troubleshooting solutions for Apple products, ensuring customer satisfaction through problem-solving and guidance.
Developed creative solutions to complex technical issues using available resources.
RemServ Pty Ltd | Customer Service Administrator (2017)
Processed salary packaging payment plans, maintained customer records, and performed administrative duties with precision and efficiency.
Courier Mail | Inbound Advertising Consultant (2011 – 2012)
Managed customer inquiries, prepared product comparisons, and coordinated across departments for effective print media advertising.
Won multiple accuracy competitions, including maintaining 100% accuracy over several months.
Suncorp Group | Insurance Sales & Banking Consultant (2005 – 2011)
Sold and managed insurance policies, handled banking transactions, and processed loan applications while maintaining KPIs and ensuring compliance.
Achieved multiple sales bonuses and competition wins for outstanding performance.
🎓 Master of Public Health (Griffith University, ongoing) 🎓 Bachelor of Health Science (Nutritional Medicine) (Endeavour College of Natural Health, 2013 – 2015) 🎓 Bachelor of Law (UNE, 2008 – 2012) 📜 First Aid Certificate
