Anthony Kha

Computer Science graduate from UNSW with two years of customer-facing technical support experience. Proven ability to diagnose and resolve issues under pressure, document resolutions accurately, and communicate clearly with both technical and non-technical users.

Customer Service Specialist - PRVIDR

(2024-03 - 2026-05)

Provided technical and product support in a fast-paced contact centre environment, managing a high volume of customer enquiries through voice and digital channels.

• Logged, tracked, and resolved customer issues end-to-end using the Jira ticketing system and Genesys Cloud, maintaining accurate records of all interactions and outcomes
• Diagnosed and troubleshot product and account issues through structured questioning, consistently achieving first-contact resolution
• Escalated complex technical issues to senior team members with clear, detailed handover notes to minimise resolution time
• Recognised for clear communication and composure when managing difficult or escalated customer situations

Market Researcher - McNair Yellow Squares Market Research

(2021-12 - 2024-01)

• Conducted telephone surveys using a CATI (Computer-Assisted Telephone Interviewing) system, recording responses accurately in a live data-collection environment
• Consistently met daily call targets while maintaining data quality and compliance with survey scripts

Cashier & Watch Repairer - FreeChoice

(2018-01 - 2023-11)

• Operated POS systems and handled high-value goods including watches and tobacco; served customers across language barriers with patience and professionalism

Private Tutor - Self-Employed

(2021-02 - 2021-04)

• Provided one-on-one academic tutoring for primary school students; set structured homework tasks and communicated progress to parents

Bachelor of Computer Science - Computer Science - University of New South Wales (UNSW) (2021 - 2026)

Higher School Certificate - Fort Street High School (2015 - 2020)