Operations Coordinator & Sales Representative - Living Koko
(2022-06)
- Collaborated with Directors to evaluate client needs and optimize operational plans for all new acquisitions and current customers, ensuring resource alignment.
- Boosted productivity by establishing effective communication channels between departments, minimizing lag time and ensuring timely service delivery.
- Cultivated strong client and vendor relationships, maintaining open lines of communication critical for loyalty and service retention.
- Led successful events and markets from conception to completion, achieving objectives on time and within budget constraints.
Operations Executive - Citywide/City of Melbourne Council
(2017-06 - 2022-06)
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all operational areas.
- Introduced new systems and practices that reduced operational turnaround time for key services and increased team efficiency.
- Managed inventory and supply chain logistics to ensure the timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and proactively addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Wellness Community Gym Manager - WolfzDen Wellness
(2017-04 - 2022-10)
- Coordinated the integration of a new wellness space, successfully onboarding over 3500 registered members and 12 trainer volunteers in a non-profit organisation.
- Developed strategic partnerships with local providers to offer discounted services, expanding the range of wellness options available to members.
- Served as a subject matter expert on workplace wellness matters, providing guidance to senior leadership on health and wellbeing strategies.
- Marketed through social media platforms creating a website and all social media platforms.
- Consistent fundraising for furniture and all gym equipment
Operations Manager - Workplace Wellness Systems
(2008-05 - 2017-05)
- Managed a team of clinical wellness professionals to ensure consistent delivery of high-quality programming across multiple corporate and remote locations.
- Developed an effective communications strategy to keep employees informed about upcoming events, available resources, and program updates.
- Measured the success of implemented wellness programs through data analysis and reporting, supporting continuous improvement efforts.
- Assessed member needs and preferences through regular surveys, adapting program offerings to better align with workforce interests and drive participation.
Service Co-ordinator - TYCO
(1998 - 2003)
- Managed End-to-End Scheduling and Dispatch for an average of 14 field service engineers across complex commercial service requests (refrigeration maintenance, HVAC installation, and emergency repairs).
- Served as the primary communication nexus, translating technical requirements and issue statuses for refrigeration and HVAC systems into clear service plans for both field staff and external clients.
- Controlled Inventory and Procurement of specialized technical parts (e.g., compressors, refrigerants, HVAC units), ensuring immediate availability to maintain a consistently high first-time fix rate.
- Utilized CRM/Scheduling System to track technician availability, monitor service contract compliance, and streamline the lifecycle of all work orders.
- Managed the preparation of service quotes and verified completed work orders against quoted estimates, significantly streamlining the billing and invoicing process.
- Maintained meticulous records of service reports and regulatory compliance documentation, including refrigerant handling logs, to adhere to all environmental and safety standards.
- Coordinated external vendor and subcontractor logistics for specialized technical jobs, ensuring the seamless integration of services and strict adherence to project timelines.
