Audrey Moala

Highly effective and process-driven Operations Leader and Service Coordinator with over 10 years of experience in end-to-end scheduling, client relations, and operational efficiency. Proven expertise in integrating business systems (Salesforce, HubSpot, Xero) to streamline logistics and manage complex service programs across multiple locations. Forward-thinking and autonomous team player skilled at optimizing workflows, leading to measurable reductions in turnaround time and increased client satisfaction.

Operations Coordinator & Sales Representative - Living Koko

(2022-06)

• Collaborated with Directors to evaluate client needs and optimize operational plans for all new acquisitions and current customers, ensuring resource alignment.
• Boosted productivity by establishing effective communication channels between departments, minimizing lag time and ensuring timely service delivery.
• Cultivated strong client and vendor relationships, maintaining open lines of communication critical for loyalty and service retention.
• Led successful events and markets from conception to completion, achieving objectives on time and within budget constraints.

Operations Executive - Citywide/City of Melbourne Council

(2017-06 - 2022-06)

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all operational areas.
• Introduced new systems and practices that reduced operational turnaround time for key services and increased team efficiency.
• Managed inventory and supply chain logistics to ensure the timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and proactively addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Wellness Community Gym Manager - WolfzDen Wellness

(2017-04 - 2022-10)

• Coordinated the integration of a new wellness space, successfully onboarding over 3500 registered members and 12 trainer volunteers in a non-profit organisation.
• Developed strategic partnerships with local providers to offer discounted services, expanding the range of wellness options available to members.
• Served as a subject matter expert on workplace wellness matters, providing guidance to senior leadership on health and wellbeing strategies.
• Marketed through social media platforms creating a website and all social media platforms.
• Consistent fundraising for furniture and all gym equipment

Operations Manager - Workplace Wellness Systems

(2008-05 - 2017-05)

• Managed a team of clinical wellness professionals to ensure consistent delivery of high-quality programming across multiple corporate and remote locations.
• Developed an effective communications strategy to keep employees informed about upcoming events, available resources, and program updates.
• Measured the success of implemented wellness programs through data analysis and reporting, supporting continuous improvement efforts.
• Assessed member needs and preferences through regular surveys, adapting program offerings to better align with workforce interests and drive participation.

Service Co-ordinator - TYCO

(1998 - 2003)

• Managed End-to-End Scheduling and Dispatch for an average of 14 field service engineers across complex commercial service requests (refrigeration maintenance, HVAC installation, and emergency repairs).
• Served as the primary communication nexus, translating technical requirements and issue statuses for refrigeration and HVAC systems into clear service plans for both field staff and external clients.
• Controlled Inventory and Procurement of specialized technical parts (e.g., compressors, refrigerants, HVAC units), ensuring immediate availability to maintain a consistently high first-time fix rate.
• Utilized CRM/Scheduling System to track technician availability, monitor service contract compliance, and streamline the lifecycle of all work orders.
• Managed the preparation of service quotes and verified completed work orders against quoted estimates, significantly streamlining the billing and invoicing process.
• Maintained meticulous records of service reports and regulatory compliance documentation, including refrigerant handling logs, to adhere to all environmental and safety standards.
• Coordinated external vendor and subcontractor logistics for specialized technical jobs, ensuring the seamless integration of services and strict adherence to project timelines.

Personal Training And Nutrition Business - Online Courses Australian Academy

Graduate Certificate - Business Administration And Management - University of Auckland (2015-05)

Bachelor Of Arts - Cultural Anthropology & Cultural Studies - University of Auckland (2003 - 2007)