Owner / Client Operations Manager at Go Viral Media (2024-08 – Present)
- Manage client communication, scheduling, project deadlines and end-to-end service delivery.
- Coordinate multiple time-sensitive projects independently from a fully equipped home office.
- Resolve changing priorities while maintaining accurate schedules and client commitments.
- Maintain long-term client relationships through dependable communication and consistent delivery.
- Manage invoicing, business administration and confidential client information.
Warehouse Planner at ACFS Port Logistics (2025)
- Coordinated daily labour and container movements across eight warehouses involving more than 100 employees.
- Adjusted operational plans in response to staffing levels, quarantine requirements, warehouse capacity and container detention deadlines.
- Responded to time-sensitive enquiries from clients, warehouse teams and senior management.
- Prepared warehouse capacity and operational cost-versus-revenue reports.
- Processed and verified employee timesheets using TimeMinder and used Excel extensively to track labour, capacity and operational performance.
- Resolved scheduling and operational issues accurately in a fast-moving environment.
Client Services Manager at CMBM Facility Services (2023-05 – 2024-01)
- Managed more than 30 employees across three client sites with contracts valued at approximately $3 million.
- Prepared rosters, reviewed timesheets and coordinated staff coverage across multiple locations.
- Responded to employee absences, workplace concerns and client requests.
- Communicated professionally with clients while resolving service and performance issues.
- Trained and coached employees and completed WHS, performance and operational reporting.
- Managed stock requirements and developed spreadsheets to improve team processes.
F2F Fundraising Leader at EFCOMM (2024)
- Led a customer-facing fundraising team in a high-pressure, performance-driven environment.
- Provided coaching, communicated expectations clearly and handled customer objections professionally.
- Built rapport quickly and maintained composure through challenging interactions.
Night Shift Supervisor at Multhana - Toowong (2022-06 – 2023-04)
- Supervised a team on night shifts at a major bus depot.
- Coordinated staff, supported team communication and assisted with rostering and training.
- Maintained service standards while working independently during after-hours operations.
Manager and Shift Runner at Domino's Pizza - Buderim (2015 – 2020)
- Progressed into management and shift-running responsibilities from a young age.
- Coordinated staff during busy service periods, managed customer concerns and maintained operational targets.
- Supported rostering, staff training, stock control and sales reporting in Excel.
Photographer / Videographer at Harley Field Photography, Self-employed (2020 – 2022-02)
Managed bookings, customer service, invoicing, diary coordination and project delivery.
