Harley Field

Experienced operations and workforce coordinator with more than seven years of leadership and supervisory experience. Skilled in rostering, labour planning, timesheet processing and resolving urgent staffing and operational issues. Previously coordinated labour requirements for more than 100 employees across eight warehouses and managed more than 30 staff across multiple client sites. Calm under pressure, highly organised and confident communicating with employees, clients and senior management.

Owner / Client Operations Manager at Go Viral Media (2024-08 – Present)

• Manage client communication, scheduling, project deadlines and end-to-end service delivery.
• Coordinate multiple time-sensitive projects independently from a fully equipped home office.
• Resolve changing priorities while maintaining accurate schedules and client commitments.
• Maintain long-term client relationships through dependable communication and consistent delivery.
• Manage invoicing, business administration and confidential client information.

Warehouse Planner at ACFS Port Logistics (2025)

• Coordinated daily labour and container movements across eight warehouses involving more than 100 employees.
• Adjusted operational plans in response to staffing levels, quarantine requirements, warehouse capacity and container detention deadlines.
• Responded to time-sensitive enquiries from clients, warehouse teams and senior management.
• Prepared warehouse capacity and operational cost-versus-revenue reports.
• Processed and verified employee timesheets using TimeMinder and used Excel extensively to track labour, capacity and operational performance.
• Resolved scheduling and operational issues accurately in a fast-moving environment.

Client Services Manager at CMBM Facility Services (2023-05 – 2024-01)

• Managed more than 30 employees across three client sites with contracts valued at approximately $3 million.
• Prepared rosters, reviewed timesheets and coordinated staff coverage across multiple locations.
• Responded to employee absences, workplace concerns and client requests.
• Communicated professionally with clients while resolving service and performance issues.
• Trained and coached employees and completed WHS, performance and operational reporting.
• Managed stock requirements and developed spreadsheets to improve team processes.

F2F Fundraising Leader at EFCOMM (2024)

• Led a customer-facing fundraising team in a high-pressure, performance-driven environment.
• Provided coaching, communicated expectations clearly and handled customer objections professionally.
• Built rapport quickly and maintained composure through challenging interactions.

Night Shift Supervisor at Multhana - Toowong (2022-06 – 2023-04)

• Supervised a team on night shifts at a major bus depot.
• Coordinated staff, supported team communication and assisted with rostering and training.
• Maintained service standards while working independently during after-hours operations.

Manager and Shift Runner at Domino's Pizza - Buderim (2015 – 2020)

• Progressed into management and shift-running responsibilities from a young age.
• Coordinated staff during busy service periods, managed customer concerns and maintained operational targets.
• Supported rostering, staff training, stock control and sales reporting in Excel.

Photographer / Videographer at Harley Field Photography, Self-employed (2020 – 2022-02)

Managed bookings, customer service, invoicing, diary coordination and project delivery.

Queensland Certificate of Education – Nambour Christian College