Senior Manager – Business Services and Governance - University of Western Australia - Perth, WA
(2023-05 - 2025-10)
Provided strategic coordination, governance and administrative oversight across multiple business functions supporting the University's Estate Operations. Worked closely with executive leadership, managers and operational teams to coordinate complex programs, maintain compliance, improve business systems and deliver accurate organisational reporting.
- Coordinated organisation-wide operational planning and scheduling activities across multiple service areas.
- Maintained complex organisational data, registers and documentation ensuring high levels of accuracy and integrity.
- Developed governance frameworks, policies, procedures and operational guidelines.
- Produced executive reports, dashboards and compliance reporting for senior leadership.
- Coordinated multiple concurrent projects while ensuring milestones and reporting obligations were achieved.
- Managed contractor and supplier information, documentation and compliance records.
- Developed communication plans, training resources and operational documentation.
- Coordinated recruitment, onboarding and workforce administration activities.
- Maintained financial records, forecasting and budget reporting.
- Delivered training to staff across multiple business systems.
- Supported executive decision making through analysis, reporting and continuous improvement initiatives.
- Worked collaboratively with stakeholders across numerous departments to coordinate operational requirements and resolve issues.
- Successfully delivered an enterprise-wide Safety Management System within scope, budget and timeframe.
- Developed an organisation-wide project reporting framework improving visibility and governance.
- Implemented consistent reporting processes across multiple business functions.
- Improved data quality and compliance reporting through better governance and documentation.
- Received formal acknowledgement from the Vice Chancellor for outstanding contribution.
Assurance Manager - WA Country Health Service - WA
(2020-01 - 2023-05)
Coordinated statewide governance, compliance and administrative programs across eight regional health services, ensuring accurate system management, reporting, documentation and legislative compliance.
- Managed large operational databases and enterprise information systems.
- Coordinated statewide compliance programs and reporting requirements.
- Developed operational procedures, governance documentation and business processes.
- Maintained organisational records and system integrity.
- Prepared executive briefings, reports and parliamentary responses.
- Coordinated training programs and user support across regional teams.
- Worked collaboratively with executive management, regional leaders and multidisciplinary stakeholders.
- Facilitated governance committees, advisory groups and business user meetings.
- Coordinated enterprise system upgrades, testing and implementation.
- Developed reporting frameworks and validation processes to improve data quality.
- Led statewide implementation of upgraded enterprise management systems.
- Developed governance frameworks adopted across multiple regions.
- Produced operational manuals, training guides and standard operating procedures.
- Improved reporting consistency and data integrity across regional operations.
Customer Experience Consultant - Health Shared Services
(2020-04 - 2021-01)
Provided high-volume administrative support across statewide payroll, recruitment and human resource services.
- Responded to high volumes of staff enquiries.
- Processed recruitment and payroll documentation.
- Maintained accurate employee records.
- Managed electronic correspondence and document classification.
- Operated multiple enterprise information systems.
- Escalated and resolved complex administrative enquiries.
Performance Lead - Serco Asia Pacific – Fiona Stanley Hospital
(2014-08 - 2019-10)
Coordinated performance reporting, governance, operational compliance and enterprise system administration across a major tertiary hospital.
- Managed organisational performance reporting.
- Produced operational procedures, work instructions and reporting documentation.
- Coordinated system training for staff.
- Analysed operational data and performance trends.
- Conducted audits and compliance reviews.
- Facilitated stakeholder meetings and reporting forums.
- Supported continuous improvement initiatives through data analysis and process redesign.
- Reduced operational performance penalties through improved reporting and governance.
- Developed organisation-wide training programs.
- Streamlined enterprise reporting processes resulting in significant efficiency gains.
- Delivered performance reporting frameworks adopted across multiple departments.
