Founder/Managing Director - IMPACT Corporate Training - Singapore and Australia
(2001-01)
For the past 25 years, I have focussed on creating, scaling, and managing a successful corporate training business.
- Designing and delivering bespoke face-to-face training programs in 35 countries.
- Creating and marketing the MYDA: Making Your Documents Accessible e-learning program, designed to motivate and train learners to understand the scope and challenges of digital inaccessibility and to create accessible Word and PDF documents.
- Developed new business and ongoing relationships globally with major financial institutions, corporations, and public sector organisations, including: ANZ Bank, Westpac, Singapore General Hospital, Local Government Super (Australia), TAFE Queensland, Hewlett Packard, Sun Microsystems, Automatic Data Processing (ADP), HSBC, Standard Chartered Bank, JP Morgan, ABN AMRO, Royal Bank of Scotland, Visa, AXA, DBS, Julius Baer, Shell, ING Real Estate, Johnson & Johnson, Honeywell, Philips, Conoco, Reute
- Successfully developed and implemented a program design process involving: consulting, needs analysis, requirements translation, designer engagement, content research, stakeholder engagement, product development, implementation, measurement, and evaluation.
- Consulting with key stakeholders – typically Learning & Development teams and respective business units – in customer engagements to understand business objectives, assess and research learning needs, identify subject-matter-experts and content, and translate requirements into bespoke technical and behavioural enablement programs.
- Designing, implementing, and facilitating (classroom/virtual) sales enablement programs for Client Relationship / Account Managers to enable a more effective understanding of customer businesses and changing sales cycles.
- Building and sustaining global relationships with culturally diverse, cross-functional teams, stakeholders, and customer executives, to develop product capability and execute on customer needs and expectations.
- Writing proposals, developing and delivering individual and team presentations, facilitating pitch sessions, and shaping deals to fruition.
- Implementing and managing projects to execute against agreed deliverables, and deliver results in-scope, on-time, and within budgets.
- Designing evaluation techniques and metrics to measure and assess the nature and application of learning from training programs.
Vice President Cash Management Sales - ABN AMRO - Singapore
(2001-04 - 2002-12)
Vice President, Cash Management Sales - Chase Manhattan Bank - Australia, Singapore, Thailand, Indonesia, India, Malaysia, Vietnam
(1991-11 - 2001-04)
Training Executive, Consumer Banking - Chase AMP Bank - Sydney
(1988-04 - 1991-12)
Training Manager - Australian Taxation Office - Canberra
(1983-01 - 1988-04)
