Bru Kmeliuskas

Highly adaptable and results-driven professional with extensive experience across manufacturing, hospitality, retail, childcare, and contact centre roles. Currently based in Balcatta, WA and seeking opportunities in construction or hospitality. Skilled in delivering high-quality customer service, stock control, and working in busy hospitality settings.

Also experienced in high-volume contact centres, consistently meeting performance targets and resolving customer enquiries efficiently. Strong communication, problem-solving, and organisational skills with a flexible and hardworking approach.

Manufacturing Operator - Microchip - Ennis, Co Clare, Ireland

(2024-01 - 2026-01)

• Operated and monitored production equipment in a high-volume semiconductor manufacturing environment
• Assembled, inspected, and tested electronic components to meet strict quality standards
• Followed detailed SOPs and work instructions in line with GMP and company regulations
• Performed in-process quality checks and accurately recorded production data
• Maintained cleanroom standards and adhered to health & safety policies at all times
• Completed batch records and documentation to ensure full product traceability
• Collaborated with team members and supervisors to maintain smooth production flow
• Assisted with machine setup, basic maintenance, and line clearance procedures

Professional Cleaner - Daisys Cleaners - Ennis, Co. Clare, Ireland

(2023-01 - 2024-12)

• Performed both household and commercial cleaning duties while maintaining high standards of cleanliness, hygiene, and safety
• Cleaned and sanitised kitchens, bathrooms, offices, living areas, and shared spaces
• Completed vacuuming, mopping, dusting, rubbish removal, and surface disinfection
• Managed laundry duties, linen changes, and organisation of household items when required
• Operated cleaning equipment and used cleaning chemicals safely and effectively
• Restocked cleaning supplies and maintained cleaning equipment in good condition
• Followed cleaning schedules, client instructions, and workplace health and safety procedures
• Worked independently and as part of a team to complete tasks efficiently and on time

Waitress / Server - Knox's Pub & Storehouse Restaurant - Ennis, County Clare, Ireland

(2021-01 - 2023-12)

• Delivered efficient and professional table service in a high-volume restaurant environment
• Guided customers through the menu, providing recommendations and answering enquiries
• Communicated clearly with kitchen staff and ensured all orders were served correctly
• Handled transactions accurately using cash and EFTPOS/card payment systems
• Maintained a clean, well-presented dining area in line with food safety standards
• Supported team members during peak periods to ensure smooth service operations

Waitress / Server - Brogans Pub and Restaurant - Ennis, County Clare, Ireland

(2019-01 - 2021-12)

• Greeted customers warmly and provided friendly, attentive table service
• Took food and beverage orders accurately and served meals and drinks in a timely manner
• Handled customer enquiries, requests, and complaints calmly and professionally
• Processed payments using cash registers and EFTPOS systems
• Upsold menu items and promoted specials to support sales targets
• Followed food safety and hygiene standards throughout all service duties

Stockist – Beauty Section - Dunnes Stores - Ennis, County Clare, Ireland

(2017-01 - 2019-12)

• Restocked beauty products to ensure optimal inventory levels and product availability
• Monitored stock levels and reported shortages using stock management systems
• Arranged product displays to enhance visual merchandising and boost sales
• Assisted customers with product enquiries, providing detailed guidance and information
• Conducted regular inventory checks, stock counts, and audits to maintain accuracy
• Maintained a clean and organised section in compliance with health and safety standards

Au Pair - The European Au Pair Agency - Torino, Italy

(2015-01 - 2017-12)

• Provided daily care and supervision for children in a safe and nurturing environment
• Assisted with morning and evening routines, including dressing, meals, and bedtime
• Planned and engaged children in age-appropriate educational and recreational activities
• Communicated regularly with parents regarding children's routines, progress, and wellbeing
• Managed school runs, homework assistance, and after-school activities

Customer Service Representative / Contact Centre Agent - Atento Latin America - São Paulo, Brazil

(2014-01 - 2017-12)

• Managed high volumes of inbound and outbound calls, resolving customer enquiries efficiently
• Used CRM software to accurately log customer interactions and ensure data consistency
• Consistently met and exceeded KPIs including customer satisfaction and retention targets
• Escalated complex issues to senior support in line with company protocols
• Supported sales and retention efforts by offering tailored product recommendations
• Actively participated in training sessions to stay current on products and service improvements

Secondary School - Dom Orlando Dotti School (2014-01)

Online Course - Customer Service Skills - Alison Online Courses (2024-01)

Online Course - Introduction to GDPR and Data Protection - FutureLearn (2024-01)

Online Course - Administrative Support - Alison Online Courses (2023-01)

Online Course - Introduction to Conflict Resolution - The Open University (2023-01)

Course - General English Course - Online Private Lessons (2023-01)