Rashida Nesar

Results-driven hospitality leader with 15+ years of experience managing fast-paced kitchen and customer service environments. Proven track record of improving operations, increasing revenue, and building high-performing teams in busy takeaway and restaurant settings. Recognised for delivering exceptional customer experiences, strengthening team performance, and maintaining high standards under pressure.

Experienced in full business operations including staff training, stock control, cost management, and service optimisation. A confident and approachable leader with strong communication skills, capable of motivating teams, resolving challenges efficiently, and driving continuous improvement.

Manager at Frozen Moments, Rochdale (2020-03 – Present)

• Lead daily operations of a high-volume takeaway, ensuring efficient service and customer satisfaction.
• Manage and motivate kitchen and front-of-house teams to deliver consistent high performance.
• Train and develop staff, improving teamwork, efficiency, and professionalism.
• Maintain strict food hygiene and quality standards across all operations.
• Handle customer queries and complaints, consistently achieving positive outcomes.
• Optimise workflow during peak hours to reduce wait times and increase service speed.

Chef / Supervisor at Knockout Kitchen, Rochdale (2020-03 – Present)

• Delivered excellent customer service, resolving issues quickly and professionally.
• Supported management in improving operational efficiency and service standards.
• Supervised staff during busy periods, ensuring smooth kitchen and service flow.
• Managed cash handling and till operations with accuracy.
• Built strong customer relationships through clear communication and service

Director at Yummies Shakes & Dessert Bar, Rochdale (2016-06 – 2018-06)

• Successfully managed all aspects of business operations, including staffing, scheduling, and performance.
• Recruited, trained, and led a team to deliver high service standards.
• Increased business revenue by approximately 30% through improved team performance and customer experience.
• Ensured full compliance with hygiene, safety, and cleanliness standards.
• Engaged directly with customers to strengthen brand reputation and loyalty.

Chef at Cha Chas, Rochdale (2011-04 – 2016-05)

• Prepared high-quality food consistently in a fast-paced kitchen environment.
• Maintained organised and hygienic kitchen and storage areas.
• Supported senior chefs in delivering efficient kitchen operations.
• Provided excellent customer service when required.

Integrated Skills in English (B1) in ESOL International – Trinity College London (Manchester SELT Centre) (2015)

Bachelor's Degree in Economics, English, Literacy & Mass Education – Allama Iqbal Open University, Islamabad (2007)

A Levels in Economics, English, Accounting, Banking, Statistics – Punjab Board of Technical Education, Lahore (2000)

GCSEs in English, Mathematics, General Science, Arabic – Board of Intermediate & Secondary Education, Multan (1998)