Chief Operating Officer at Visualr (2023-07 – Present)
- Formalised accountability for financial performance, including budgeting, forecasting, margin control and overall cost discipline, with joint ownership of revenue performance
- Delivered revenue growth from approximately $2M to $4M during COO tenure through improved operational alignment, stronger delivery capacity, tighter commercial discipline, AI-enabled tooling and more consistent execution
- Worked closely with marketing and sales functions to align pipeline, conversion and delivery capability to support revenue growth
- Accountable for monthly board-level reporting and strategic performance metrics alongside the CEO, surfacing operational risks and growth recommendations
- Continued leadership of cross-functional teams across Australia, Brazil and Pakistan, ensuring alignment across delivery, operations and performance
- Led major system migrations and workflow automation initiatives to centralise reporting, improve productivity, and support scalability
- Extended operating systems, reporting cadence and KPI frameworks to support further scale and improve visibility
- Led the R&D team focused on internal AI capability, systems integrations and customised AI tooling for client delivery
General Manager at Visualr (2022-11 – 2023-07)
Built the operational foundation for a scaling business, aligning delivery, operations and client outcomes across a distributed international workforce
- Delivered revenue growth from approximately $1M to $2M through improved operational execution, stronger delivery alignment, team capability uplift, tighter commercial support and new business growth
- Worked closely with marketing and sales functions to align pipeline, conversion and delivery capability to support revenue growth
- Led cross-functional teams across Australia, Brazil and Pakistan, including establishing the Pakistan and Brazilian offices and offshore team capability, and putting in place the onboarding and operating structure needed to support scale
- Designed and implemented system-driven operating frameworks connecting front-line activity to commercial performance
- Introduced structured workflows, reporting cadence and performance frameworks to support scalability and consistency
- Established and led an AI-focused R&D team to improve internal workflows and support client delivery
Operations Manager at Visualr (2020-10 – 2022-06)
Managed operational delivery within a scaling service-based business, building structure and systems to support growth
- Supported early-stage revenue growth from approximately $500K to $1M through operational execution and delivery support
- Established operational frameworks to improve delivery consistency across projects and teams
- Negotiated supplier contracts delivering approximately 15% cost reduction, improving commercial performance
- Built escalation pathways and operational controls to improve issue resolution and service reliability
- Introduced structured onboarding and workflow standardisation to support team scaling and reduce delivery variability
- Improved coordination between delivery, support and leadership teams, strengthening operational alignment and performance visibility
Service Manager VIC, SA & TAS at Johnson Controls (2019-06 – 2020-09)
Led multi-state service delivery operations across distributed environments
- Managed 50 staff and managers plus approximately 30 contractors across field-based technical teams
- Coordinated workforce and service deployment across multiple sites and states to meet SLA and operational requirements
- Oversaw coordination of service resources, equipment and site requirements across multiple locations
- Improved installation and service efficiency by approximately 20% through process redesign and workflow optimisation
- Led operational control across service delivery, including escalation management, compliance and performance tracking
- Conducted a full inventory audit recovering approximately $2M in unaccounted stock, improving asset control and job readiness
- Strengthened reporting, coordination and operational visibility across field teams and support functions
Operations Business Manager, National Operations & Monitoring Centre at Executive Security Solutions (2017-07 – 2019-06)
Led national operations across a high-volume, SLA-driven monitoring and response environment
- Held operational accountability for a national monitoring centre generating approximately $20M in annual revenue
- Managed real-time service delivery across 5,000+ daily events, ~3,000 inbound calls, and 200–300 escalations
- Directed workforce coordination and prioritisation across multiple teams to maintain response performance under pressure
- Controlled escalation frameworks, response protocols, and incident management across a distributed, multi-site environment
- Implemented centralised compliance, tracking, and operational reporting systems to surface data early and strengthen business unit governance
- Maintained consistent SLA performance across critical service environments through structured workflow management and escalation discipline
Operations Business Manager, Guarding, Patrols & Control Room at Executive Security Solutions (2011-09 – 2017-06)
Led large frontline workforces and multi-site operations across distributed teams in safety-critical environments
- Held operational responsibility for multi-site workforce delivery across guarding, patrol and control room operations in a 24/7 service environment
- Built and implemented operational systems supporting workforce planning, rostering, escalation management and service delivery consistency
- Designed and enforced compliance frameworks including licensing, HSE requirements and audit processes across frontline operations
- Developed patrol compliance and audit systems to improve traceability, accountability and service standards
- Established structured incident reporting and escalation frameworks to strengthen operational control and response consistency
- Managed workforce onboarding, training and capability development to support contract mobilisation and ongoing service delivery
- Maintained consistent service delivery across complex, high-pressure environments requiring coordination across multiple sites and teams
Early Career & Industry Foundation at Various
Built early operational exposure across fabrication, manufacturing, trades, hospitality and frontline security environments, including as an electrical apprentice and through TAFE training in building and construction. This period also included building and operating small businesses in hospitality, fitness and security, establishing foundational capability in site safety, production environments, workforce coordination, service delivery and regulated operations. This included hands-on hospitality work across bar, waiter and cook functions, foundational RSA qualification, and direct venue exposure during a nightclub acquisition process in Wantirna South where operations were run for a period while working with local government, Victoria Police and institutional property stakeholders on safety, security and operating issues
