Multidisciplinary Allied Health Medical Receptionist at Carbal Medical Centre (2025 – Present)
Supported various allied health providers (Podiatrists, Audiologists, Dietitians, Occupational Therapists, Physiotherapists, Exercise Physiologists, Psychologists)
- Maintained patients' referrals, booked cancelled, and rescheduled appointments via SMS messaging/phone and Best Practice
- Greeted and arrived patients, registered/updated patients' details
- Completed patient billing at end of clinics
- Coordinated patient logistics by arranging transportation to/from appointments
- Assisted with administrative duties, by compiling monthly statistics, prepared clinic schedules, assisted with the organization of special Indigenous community health events
- Maintained a clean, organized reception/waiting area
Doctors' Medical Receptionist at Carbal Medical Centre (2025 – Present)
- Booked, cancelled, re-scheduled patients' appointments using Best Practice software
- Greeted and arrived patients, registered/updated patients' details, assisted patients with completing forms, attended to patients' enquiries, directed patients to waiting area
- Completed patients' billing at close of business
- Answered phones, addressed enquiries professionally, transferred calls
- Managed various medical providers schedules
- Attended to filing, scanning, photocopying, emailing, managing mail
- Managed electronic health records
- Upheld patients' privacy/confidentiality
- Ensured smooth patient flow, co-ordinated with doctors, nurses, midwives, aboriginal health workers, specialists
- Monitored, ordered, distributed stationery, clinical supplies
- Maintained a clean, calm, organized reception/waiting area
Disability/Aged Care Support Worker at Darling Downs Home Health Services/Premium Aged Community Services/Oz Care/Churches of Christ/Alzheimer's Qld/Home Instead (2020 – 2025)
- Provided holistic, client-centred care to individuals with diverse needs, including dementia, disabilities, and complex medical conditions, in both home and community settings while diligently following individual care plans to meet diverse client needs
- Managed comprehensive in-home support, including personal care, domestic assistance, meal preparation, and transportation, ensuring a high standard of client safety and comfort whilst maintaining a clean, sanitary living environment
- Delivered specialized clinical support, performing duties such as emptying and changing catheter and ostomy bag, cleaning sleep apnoea machine, accurately monitoring and recording blood pressure and blood sugar levels
- Maintained meticulous and timely documentation, utilizing mobile, desktop, and hard-copy systems to record detailed progress notes and ensure continuity of care
- Fostered collaborative relationships with clients' families and a multidisciplinary team of health professionals to develop and implement integrated, person-centred care plans
- Maintained meticulous client records of incidents and concerns, ensuring seamless communication and continuity of care for the support team
- Enhanced client quality of life by providing companionship and facilitating engaging social and stimulating activities
Community Pharmacy Assistant at Good Price Pharmacy (2024 – Present)
- Managed allice aspects of front-counter operations, providing comprehensive customer service and addressing a wide range of inquiries
- Assisted pharmacists with clinical tasks, including the dispensing of S2/S3 medications, managing vaccination bookings, and accurately recording blood pressure readings
- Provided specialized support to clients with chronic conditions, assisting with diabetic medications, incontinence aids, equipment and healthcare products
- Oversaw and maintained precise inventory control for S2/S3 medicines, ensuring accurate stock levels and records
- Executed administrative duties such as processing payments, creating new client profiles, and generating accurate medicine labels and price tickets
- Effectively triaged all medication-related inquiries to the appropriate pharmacist, ensuring patient safety and seamless care
- Processed Customer Payments efficiently and accurately
- Completed various online courses relating to pharmacy medications – general, S2/S3, vitamins and health care products
Community Pharmacy Assistant at Terry White Pharmacy (2023 – 2023)
Placement
- Attended to customer inquiries
- Assisted with S2/S3 (Pharmacist Only/Pharmacy Only) and general medications, health care, and vitamins
- Assisted with weight loss products and general pharmacy products
- Processed and distributed clients' medications
- Booked appointments for flu vaccinations, naturopath, and mother/baby clinic
- Assisted with orthotic shoes
- Collaborated effectively with pharmacy staff to ensure seamless daily operations
- Assisted with stock inventory
- Replenished/removed expired stock from shelves
- Printed price tickets for shelf items/discounted items
- Constructed Planograms (visual merchandising guides for product layout)
- Inputted customers' details into the computer system
- Cash register transactions using FRED and POS (Point of Sale) processing of pharmacy items and pharmacy accounts
- Keeping a clean and safe working environment
Teacher Aide at Clifford Park Special School (2022 – 2022)
Placement
- Successfully managed all aspects of student personal care, including incontinence management and PEG feeding, while ensuring safe transfers with proficient use of mobility aids
- Actively contributed to individualized learning and therapy programs, working alongside teachers and specialists to enhance student outcomes
- Applied professional judgment to implement evidence-based behavioural and communication strategies, significantly improving student regulation and participation
- Enhanced students' daily lives by facilitating engaging therapeutic exercises and social interactions, supporting their overall well-being and development
Personal Carer/Advocate at Personal (2010 – 2020)
Full-time caregiver/advocate for high care disabled son and aged mother suffering with Alzheimer's illness
Administration Officer at Qld Police Services (2010 – 2010)
- Managed Crime Inquiries and Lost Property Cases: served as a primary point of contact, handling all inquiries and providing administrative support for active investigations
- Facilitated Evidence Management: Ensured the integrity and accessibility of evidence
