Corey White

Oversees the daily operations of a collision repair business, including estimating, blueprinting, insurance negotiations, production scheduling, and customer communication. Fourteen years of hands-on experience running a shop from the ground up, with direct involvement in every stage of the repair process, from the first damage assessment to final delivery. Works closely with technicians, estimators, insurance adjusters, and vendors to keep production on schedule and repairs moving.

Steps into whatever role the day requires, whether that means writing an estimate, coordinating the schedule, or resolving a customer concern, to keep the shop running the way it should.

Director at Joe's Collision Repair (2012 – Present)

Owns day-to-day operations of the shop, covering staffing, estimating, production scheduling, and repair quality from the time a vehicle arrives to the time it's delivered.

• Leads technicians and estimators day to day, holding the team to clear standards for repair quality, accuracy, and communication.
• Coordinates scheduling and workflow across every stage of the repair process to keep cycle time under control and vehicles moving through production.
• Writes and reviews estimates and blueprints, turning damage assessments into accurate repair plans that guide the rest of the job.
• Negotiates directly with insurance carriers on repair scope, labor operations, and supplements, working through disagreements to keep repairs on schedule.
• Researches and applies OEM repair procedures on every vehicle, including required scans and calibrations, so technicians know exactly what the repair calls for.
• Plans ADAS-related repair steps as part of the estimating and blueprinting process, identifying calibration needs before work begins.
• Orders parts and manages vendor relationships to avoid delays and keep jobs moving on schedule.
• Works continuously to improve workflow and repair quality, building processes that hold up on the busy days, not just the easy ones.
• Manages supplement capture and labor hour recovery as part of keeping the shop profitable, alongside accurate repair planning and insurance negotiation.
• Handles customer communication from intake to delivery, dealing with concerns directly instead of passing them off.
• Resolves customer concerns, repair delays, and insurance related issues through clear communication, sound judgment, and practical problem solving.